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    BUSINESS VOIP FEATURES
    First Impressions Count

     

    First impressions count, and that's why it's important to have a business phone system that not only makes you look and sound professional, but guarantees that your customers reach you when they need to. TouchTone Business VoIP phone service arms you with powerful calling features to help your business run more efficiently and your employees more effectively. And managing your features and your phone service is a breeze. Add and remove users and edit features with a click of a button through TouchTone's Business VoIP Web Portal.

     

    STANDARD FEATURES

    More Auto Attendant (Virtual Assistant)
    An auto attendant acts like a virtual assistant and greets callers and directs them to the right person or department by simply pressing a button. (For example: For Sales, press 1; For Support, press 2.)

    Included in Premium Plan. Other plans: $14.99/mo

    MoreAdmin Portal
    Control your features and phone's functionality through TouchTone's easy-to-use admin Web portal - add, change or remove users, enable and disable features, manage contacts, access call logs, and much more.

    MoreCall Forwarding
    Redirect incoming calls to another number, voicemail, or block the call all together. Call Forwarding categories include All Calls, When Busy, Do Not Disturb, No Answer, Selective Forwarding, and When Out of Service.

    MoreCall Hunting
    When a line goes unanswered or is currently in use, the call is automatically routed to another user/phone in your calling group.

    MoreCaller ID
    Caller ID displays the name and phone number of the person calling you.

    MoreCall Return
    Provides the time and telephone number of the last received call; and also allows you to place a call back to that calling party.

    MoreCall Transfer
    Transfer calls to another telephone number (landline or cell phone), extension, or voicemail.

    MoreCall Waiting
    Receive and answer another call while you are already on the phone with another caller.

    MoreConference Calling
    Make a call that includes up to five people. On-demand conferencing for bigger parties is available. See enhanced features for details.

    MoreCall Recording
    Record all conversations or a percentage of calls. You choose your call recording options.

     
    MoreDirected Call Pickup
    Pickup a call from any location within that call group. For instance, if you are in another room and you hear the phone ringing, you can pick it up from another phone.

    MoreExtension Dialing
    Allows users within your company to call other users within the same company by dialing a 4-digit extension.

    MoreFind Me Follow Me
    Your office doesn’t have to be restricted to your main place of business. This powerful feature allows your employees to receive calls anywhere, anytime and from any device.

    MoreIntercom
    Enables you to monitor and have hands-free, two-way communication with callers (e.g., broadcast emergency tones, page specific facility locations, and initiate prerecorded emergency announcements).

    MoreMusic On Hold
    Provides background music for callers placed on hold.

    MoreSpeed Dial

    Program up to 108 frequently called phone numbers.


    MoreTime of Day Routing
    Assign specific criteria for how incoming calls are delegated. For example, if you have call centers on the East and West coasts, you can have calls transferred to the East coast location until the West coast location opens.

    More Voicemail
    Each line has its own voicemail box that allows callers to leave a message if the phone goes unanswered or is busy.

    MoreVoicemail to E-mail
    Choose to receive voicemail messages as an email attachment via an audio file (.wav).

    ENHANCED ADD-ON FEATURES
    MoreAuto Attendant (Virtual Assistant)
    An auto attendant acts like a virtual assistant and greets callers and directs them to the right person or department by simply pressing a button. (For example: For Sales, press 1; For Support, press 2.)

    Included in Premium Plan. Other plans: $14.99/mo

    MoreHosted Call Center (ACD Queue)

    Handle hundreds of calls, and route them to the appropriately skilled agent — regardless of location. Functions include: call logging, call monitoring, intelligent routing and distribution, web-based agent and supervisor clients, and comprehensive reporting.

    For pricing, please call 800-900-5474.

    MoreCall Monitoring
    Allows authorized users to monitor calls from the office or remotely. Listen to call in progress without interrupting the call, whisper (provide advise without being heard by the outside person), or barge into the call either announced or unannounced.

    Part of Call Center Suite. For pricing, please call 800-900-5474.

    MoreClick-to-Call Toolbar

    Enables users to make and accept telephone calls and change telephone settings from within Microsoft Outlook, Internet Explorer, or Firefox.

     

    $4.99/mo per user


    MoreCall Recording

    Record all conversations or a percentage of calls. You choose your call recording options.

     

    Included in Premium Plan. Other plans: $4.99/mo


    MoreConference Bridge Call

    Communicate quickly, easily, and without the added expense of traveling. Depending on your needs, choose from a variety of conference call solutions from basic audio to a comprehensive collaborative platform that combines audio, video, document sharing, and reporting.

     

    For pricing, please call 800-900-5474.


    MoreCRM Integration

    Seamlessly connects calls and conversations to customer data in your CRM system (including Salesforce, SugarCRM, ACT! and Microsoft Lync.) to help manage day-to-day business activities.

     

    For pricing, please call 800-900-5474.


     
    MorevFax (Paperless Faxing)

    With TouchTone vFax you can quickly and easily send and receive faxes from anywhere you have Internet access - either directly from your email, through the vFax online Web Portal, or even a traditional fax machine (Fax Bridge required).

     

    $28.99/month per line (router included)


    MoreHunt Group with Main Number

    When a line goes unanswered or is currently in use, the call is automatically routed to another user/phone; or choose to ring multiple phones at the same time.

     

    Included in Premium Plan. Other plans: $14.99/mo


    MoreInternational Calling

    Have a local presence for your business using international and toll-free numbers from over 75 countries.

     

    Rates vary by country.


    MoreLocal Numbers

    Have local presence in any market by subscribing to a local telephone number in any area code.

     

    $2.99/mo


    MoreSmart Phone Integration

    Make, receive, and manage calls exactly as you would on your office phone, but from the convenience of your smartphone. Conduct business from anywhere, update personal settings, and stay connected without missing a call.

     

    Download Apps Now


    MoreToll Free Numbers

    Make it easier for customers to contact you with a toll-free number. Vanity numbers also available.

     

    $3.99/mo; per min rates apply


    MoreVirtual Mailbox

    This standalone voicemail box may be used to collect general information that can be shared by multiple people in the office.

     

    $12.99/mo



    VoIP Phone and Computer

     

     



    Business VoIP Web Portal User Guide  

    Web Portal User Guide - Setting Up Your Phone Features

     

    Download User Guide

         
    Quick Start Auto Attendant  

    Setting Up Your VOICEMAIL and voice management

     

    Download Quick Start Guide

         
    Quick Start Admin Guide  

    Setting Up Your Auto Attendant

     

    Download Quick Start Guide

     

         


    More Browse more guides.
    • A monthly fee applies for select add-on features. Some restrictions may apply. For questions, please call 800-900-5474.