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    QUICK START GUIDES

    Web Portal Thumb

    WEB PORTAL USER GUIDE

    You can control your calling features and phone's functionality through TouchTone's Business VoIP Web Portal.

     

    Download Quick Start Guide

     

    Admin Features Thumb

    ADMIN FEATURES: QUICK START GUIDE

    Learn how to change admin passwords, add and edit administrators, add and edit departments, assaign a user to a department and change an assigned name of an extension or phone.

     

    Download Quick Start Guide

     

    Auto Attendant Thumb

    AUTO ATTENDANT: QUICK START GUIDE

    The auto attendant feature allows you to automatically greet callers and direct them to the right person by simply pressing a button.

     

    Download Quick Start Guide

     

    doc icon

    VOICEMAIL AND VOICE MANAGEMENT: QUICK START GUIDE

    Voice Management allows you to specify how you would like to handle your messages. You can Send All Calls to Voicemail, Send Busy Calls to Voicemail, Send Unanswered Calls to Voicemail, or Send Calls while out of Primary Zone to Voicemail. You can also choose to send messages to your e-mail.

     

    Download Quick Start Guide

     

    VIEW MORE GUIDES

     

    faqs

    FAQ icon

    MoreWHAT IS BUSINESS VOIP?

    Business VoIP not only replaces both your long distance and local phone companies, but implements a disaster proof, feature rich and scalable phone system at the fraction of the cost of traditional phone systems.

    TouchTone's Business VoIP provides companies (big and small) a complete office phone system including

    • Unlimited local and long distance calling
    • 16+ powerful calling features View Features
    • Geographic freedom - access your office anytime, anywhere and from any device
    • Full-featured VoIP desk phones


    MoreHOW DOES THE 30 DAY FREE TRIAL WORK?

    We want you to be completely satisfied with your business phone solution, so as part of commitment to our customers, TouchTone offers a thirty 30 Day Free Trial.


    Your trial will include our Standard Office voice plan plus rental of an IP office phone for 30 days. Once you set up your account, we'll ship you a phone within 5-7 days. Start your free trial by calling 800-900-5474.

     


    MoreHOW DOES BUSINESS VOIP WORK?

    TouchTone's Business VoIP is a hosted PBX VoIP solution that uses the Internet to transmit / send calls. VoIP technology converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection (this allows voice to be provided over an IP backbone, or "the cloud"). VoIP technology allows you to take advantage of cheaper voice rates, faster setup, and flexible configuration.

    Both the service and PBX are fully managed ('hosted') off-site by TouchTone so you don't have to install and manage complicated and costly equipment. And since the PBX does not sit at the customer’s premises, any upgrades and updates are automatically provided by TouchTone in the background so there aren't any costs to you. As a result, you receive the functions and features of an expensive and sophisticated PBX phone system, but at the fraction of the price.

    Switching to Business VoIP is easy and hassle-free. There's no need to install and manage complicated and costly equipment. All you need is Internet connection and a phone. If you don't already have VoIP phones installed in your office, you can choose to rent or purchase them from TouchTone. We offer the most advanced and powerful phones from popular named brands like Cisco and Polycom. Your VoIP phones arrive pre-configured and ready to use.


    MoreWHAT IS BUSINESS VOIP?

    VoIP stands for Voice over Internet Protocol, and is commonly referred to as Internet phone service. VoIP technology allows users to make and receive calls using a high-speed Internet connection instead of a standard landline. The technology converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection. TouchTone Business VoIP (commonly known as Hosted PBX) and Enterprise SIP are both VoIP solutions.

     

    With the introduction of VoIP (Voice over IP) technology, customers now have more options than ever before when it comes to choosing a dependable and cost efficient communications solution. But with so many VoIP service options on the market, choosing the right business phone system can be overwhelming.

     

    If you are considering buying a business VoIP phone system, here are some questions to ask yourself before starting your search. You can also call TouchTone's Business Support Department at 1-800-900-5474. A representative will be happy to answer any questions you may have regarding VoIP.

     

    What is VoIP: Features and Benefits PDF


    MoreCAN I KEEP MY PHONE NUMBERS?

    In most cases you can keep your existing phone numbers and transfer them to your TouchTone account.

     

    To initiate the process, we will need your authorization. Download the Telephone Number Porting Form and e-mail the completed form and a copy of your previous provider's bill to voip.orders@touchtone.net.

     

    Please note: it may take up to 30 days for the transfer to complete. Do not cancel your current provider until your transfer is complete.


    MoreDO I NEED SPECIAL EQUIPMENT?

    All you need is high-speed Internet (broadband connection), a VoIP phone, and a computer. If you don't already have compatible VoIP phones installed in your office, no problem! You can choose to purchase or rent phones from TouchTone for as little as $4.99 per month per phone. Phones plug directly into your broadband connection and operate just like a regular traditional telephone.




    MoreWHAT ARE THE BANDWIDTH REQUIREMENTS?

    Each active call requires approximately 88 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.

     

    Test your bandwidth speed:

     

    TEST MY CONNECTION

     


    MoreCAN I USE MY EXISTING PHONES?

    You will need an VoIP compatible office phone to use Business VoIP phone service. VoIP phones integrate VoIP technology so that you may experience exceptional voice quality and take advantage of the advanced calling features. If you don't already have VoIP compatible phones installed in your office, you can choose to purchase or rent phones from TouchTone for as little as $4.99 per month per phone. Installation is easy with TouchTone's plug and play VoIP phones. Phones are delivered already configured. All you need to do is plug them into an existing Internet connection and power supply, and you can begin to make and receive calls immediately.


    MoreCAN I MAKE CALLS WHILE BROWSING THE INTERNET?

    Yes, you can make calls while browsing the Internet. TouchTone's Business VoIP phone service will not interfere with your other broadband-based services (Internet access, etc.), however, upstream data traffic passing through your Internet connection may affect the quality of your telephone call.


    MoreIS THE CALL QUALITY AND RELIABILITY AS GOOD AS TRADITIONAL PHONE SERVICE?

    Most customers find quality and reliability as good as or better than traditional phone service. TouchTone recommends that you have 512kbps download speed and 256 kbps upload speed per user. To test your connection quality click on the below icon.

     

    TEST MY CONNECTION


    MoreWHAT DOES E-911 COMPLIANT MEAN?

    TouchTone Business VoIP is E-911 (Enhanced 911) compliant, a helpful free feature that provides customers with reliable 911 services (where available). 911 calls are routed to designated Public Safety Answering Points (PSAPs) such as your local or county police, fire, and rescue departments. E-911 automatically provides PSAPs with the telephone number of the 911 call, and is also capable of transmitting the customer's name and home address to assist in dispatching emergency care. Important Note: TouchTone Business VoIP service is Internet based and 911/ E911 services work differently than traditional wireline service or Plain Old Telephone Service (POTS). In order to have backup access to 911 and/or emergency services, you must maintain another phone line, whether landline or cell phone, for emergency services. You may order a landline number through TouchTone if you wish to.


    MoreCAN I MAKE CALLS IF MY INTERNET IS DOWN?

    No, a power or broadband service outage will prevent all service from working, including the ability to dial 911 and receive emergency response. In order to have backup access to 911 and/or emergency services, you must maintain another phone line, whether landline or cell phone, for emergency services. If you wish, you may order a landline number through TouchTone.


    MoreWHAT IS THE DIFFERENCE BETWEEN A PBX AND HOSTED PBX?

    In order to understand what hosted PBX is, let's define what a PBX is and how hosted PBX is different. A PBX (Private Branch Exchange) includes both the hardware and software that directs calls between a company’s phones and the PSTN (public switched telephone network). Instead of using costly traditional landlines to make and receive calls, hosted PBX (Business VoIP) uses the Internet to transmit calls. This eliminates the need for costly hardware and equipment, as well as IT support and maintenance.


    MoreCAN I MAKE INTERNATIONAL CALLS

    Yes, but you must enable the international dialing feature. To activate this feature and for rates, please call 1-800-900-5474.

     


    MoreIS MY BUSINESS TOO BIG OR TOO SMALL FOR BUSINESS VOIP?

    TouchTone Business VoIP is a perfect solution for small to medium sized businesses with 5-100+ employees, as well as home offices.

     

    It is also an ideal solution for businesses that have multiple locations, remote employees, or employees who travel a lot. Business VoIP connects all of your employees under one corporate phone system no matter where they are located. And with dozens of Fortune 500 calling features to choose from, even the smallest companies can look bigger and sound more professional overnight. If you have additional questions, or would like to learn more about how Business VoIP can benefit your business, call 1-800-900-5474 to speak with one our VoIP specialists.


     
     

     

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    NUMBER TRANSFER

    In most cases you can keep your existing phone numbers and transfer them to your TouchTone account.

     

    To initiate the process, we will need your authorization. Download the Telephone Number Porting Form and e-mail the completed form and a copy of your previous provider's bill to voip.orders@touchtone.net.

     

    Please note: it may take up to 30 days for the transfer to complete. Do not cancel your current provider until your transfer is complete.

    SETTING UP AND USING YOUR PHONE

    HOW DO I ACTIVATE MY PHONE?

     

    Your phones are shipped fully configured for each user. To activate your phone,

     

    1. Connect the phone to your Internet connection using the provided cable.
    2. Connect the phone to the power supply.
    3. Wait for phone to boot up; your phone may reboot multiple times to download the newest firmware.

     

    For additional instructions or how to set up certain features, please refer to the Quickstart Guides below.

     

     

    Cisco 300 Series

    Cisco 500 Series

    BULLETspaceCisco SPA 303 Quick Start Guide PDF

    BULLETspaceCisco SPA 504 Data Sheet PDF

    BULLETspaceCisco SPA 303 User Guide (extended version) PDF

    BULLETspaceCisco SPA 504 Quick Start Guide PDF

    BULLETspaceCisco SPA 302D Data Sheet

    BULLETspaceCisco SPA 504 User Guide (extended version) PDF

    BULLETspaceCisco SPA 302D Quick Start Guide PDF

    BULLETspaceCisco SPA 504 Admin Guide PDF

    BULLETspaceCisco SPA 302D User Guide (extended version) PDF

    BULLETspaceCisco SPA 504 IP Phone Tutorial

     

     

    Polycom

     

    BULLETspacePolycom VVX 500 Data Sheet PDF

    BULLETspacePolycom VVX 400 Data Sheet PDF

    BULLETspacePolycom VVX 500 Quick Start Guide PDF

    BULLETspacePolycom VVX 400 Quick Start Guide PDF

    BULLETspacePolycom VVX 500 Admin Guide PDF

    BULLETspacePolycom VVX400 Admin Guide PDF

    BULLETspacePolycom Soundstation Data Sheet PDF

     

    BULLETspacePolycom Soundstation Quick Start Guide PDF

    VoIP Phone Accessories

    BULLETspacePolycom Soundstation User Guide PDF

    BULLETspaceSidecar Setup Guide PDF

    BULLETspacePolycom Soundstation Admin Guide PDF

     

     

     

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    PHONE ACTIVATION

    HOW DO I ACTIVATE MY PHONE?

     

    Your phones are shipped fully configured for each user. To activate your phone,

     

    1. Connect the phone to your Internet connection using the provided cable.
    2. Connect the phone to the power supply.
    3. Wait for phone to boot up; your phone may reboot multiple times to download the newest firmware.

     

    For additional instructions or how to set up certain features, please refer to the Setting Up and Using Your Phone section.

     

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    CALLING FEATURES

    Quickly set up, configure, add or change popular calling features. Looking for a feature not listed? Call our Support team at 800-900-5474.

     

    QUICK START GUIDES

    bulletAdmin Features PDF

    bulletAuto Attendant PDF

    bulletBarge In PDF

    bulletCall Transfer PDF

    bulletFind Me Follow Me PDF

    bulletHunt Groups PDF

    bulletMusic On Hold PDF

    bulletPasswords (changing) PDF

    bulletVoicemail and Voice Management PDF

    bulletWeb Portal User Guide PDF

    bulletWeb Portal: Accessing PDF

     

     

     

     

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    WEB PORTAL USER GUIDE

    woman on laptop

     

    You can control your calling features and phone's functionality through TouchTone's Business VoIP Web Portal.

     

    To learn more on how to configure popular calling features, download the Web Portal User Guide.

     

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    TEST YOUR BANDWIDTH

    A solid Internet connection means solid voice quality. Customers who have call quality issues that are isolated only to their location are typically having IP connectivity issues. Just because you are able to surf the Web, doesn’t mean that there may not be a problem with your connectivity.

     

    This test will show you current download and upload speeds are as well as the maximum pause, jitter, and any packet loss that your Internet connection is experiencing.

     

    test your bandwidth

     

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    TROUBLESHOOTING

    FAQ icon

     

    MoreLOCATING YOUR IP ADDRESS


    CISCO 303

    1. Press the menu button. It looks like a piece of paper with a folded corner.
    2. Press 9 to select “Network.”
    3. The second line will display the “Current IP” address of that particular phone.

     

    POLYCOM

    1. Press the ”Menu” key to the right of the handset.
    2. Select option 2 for “Status.“
    3. Select option 2 for “Network.”
    4. Select option 1 for “TCP/IP Parameters.”

     


    MoreCALL QUALITY ON CISCO PHONES

    Your local network, Internet connection, and routers all contribute to your overall call quality. When making a VoIP call, voice is converted into little packets of data so that it can be sent over the Internet using high-speed or fiber connection. Many factors can affect these data packets as they travel that can affect call quality. The most common are bandwidth, latency, network jitter and delay, packet loss, and applications/computer traffic.

     

    QoS provides tools for managing network congestion and managing and prioritizing data traffic.

     

    More on call quality - Jitter, Latency, Packet Loss and Bandwidth.

     

    Download Troubleshooting Quality of Service for VoIP PDF

     


    MoreMY CALLS ARE CHOPPY, ROBOTIC, OR SOUND UNDERWATER.

    in many cases poor audio quality is caused by a lack of bandwidth, traffic or network congestion on the user side. First see if the issue can be duplicated - try making an internal call directly to voicemail.

     

    To test if the bandwidth is affecting your calls:

     

    1. Disconnect all the devices from the network

    2. Disable your wireless connection, to make sure no one else is using your Internet.

    3. If you have a router and QoS is enabled, disable it.

    4. If you were using software to download off of the Internet wait a few minutes for this traffic to subside.

    5. Try making a call. If the audio quality is fine, you are probably dealing with lack of bandwidth, and for this case the use of QoS is recommended.


    TESTING CODECS

    If you are still experiencing problems, issues with audio can be related to the CODECs in use.

     

    CHECK YOUR ISP

    You may consider to contact your Internet provider to confirm the issue is not related with them.

     

    test my connection

     


    MoreMY PHONE CALLS CUT IN AND OUT.

    If your phone’s audio cuts in and out, this is usually an issue with a lack of bandwidth or with equipment that is out of sink. Try re-booting your router and/or modem and then re-test.


    If only the person you are speaking with hears the audio issue, this is related to a lack of upload bandwidth.

    test my connection



    MoreI HEAR AN ECHO ON A CALL.

    Hearing an echo while you are on a call may mean either your phone volume is to high or your headset may be faulty.

     

    AN ECHO ON ONE PARTICULAR PHONE

    1. Switch from the handset to the headset to the speakerphone during the call. If you hear an echo on only one of these, then you know that particular device or part of the phone is not working.

    2. Check the phone’s volume. If the volume is too high, it can cause feedback, which is perceived as echo.

    3. Try swapping out any network cables between your modem and router, or the cable that runs from your router to the switch.


    AN ECHO ON ALL PHONES AT ONE LOCATION

    1. Make sure that you do not have a hub as part of your network setup. If you do, you will need to replace the hub with a switch. Contact your IT person.

    2. Ensure that you do not have multiple phones on which the volume is up very high.

     


    MoreI HAVE NO AUDIO OR ONE WAY AUDIO WHEN I MAKE A CALL.

    Typically an audio issue is an issue with the configuration of the router or firewall which blocks the audio data.

     

    IF YOU EXPERIENCE NO AUDIO OR ONE WAY AUDIO ON ONLY ONE PARTICULAR PHONE

    1. During a call, switch from the handset to the headset to the speaker-phone. If you experience no audio or one way audio during only one of these, then that particular device or part of the phone is malfunctioning.

     

    IF YOU EXPERIENCE NO AUDIO OR ONE WAY AUDIO ON ALL PHONES AT ONE LOCATION

    1. Make certain that you only have one router configured as part of your network setup. Having multiple routers can cause issues.

     

    IF BOTH PARTIES EXPERIENCE AUDIO ISSUES

    1. Make sure your router and firewall are configured properly.
    2. Test your bandwidth connection to make sure you have enough bandwidth to make and receive calls.
    3. Check your latency and jitter to make certain you are not experiencing any of these issues.

     

    You can test your latency and jitter by visiting www.pingtest.net.

     

     


    MoreI AM EXPERIENCING EQUIPMENT ISSUES.

    1. Try restarting your network (we recommend that you do this every 2 weeks to help prevent any network issues).

    2. If you have a wireless router, make sure that its password protected so no one else can jump onto your connection as this will consume bandwidth.

    3. Bad headsets can also cause isolated sound quality issues. During a call, switch from the headset to the handset and then to the speakerphone. If you experience the issue during only one of these, then that particular device or part of the phone is malfunctioning.

    4. Make sure your firewall configuration is set up correctly.

    5. For further troubleshooting, please call 800-900-5474, or e-mail business.support@touchtone.net.

     


     

    BACK TO THE TOP

    CALL QUALITy (qos)

    test bandwidth
    HOW TO IMPROVE CALL QUALITY

    Your local network, Internet connection, and routers all contribute to your overall call quality. When making a VoIP call, voice is converted into little packets of data so that it can be sent over the Internet using high-speed or fiber connection. Many factors can affect these data packets as they travel that can affect call quality. The most common are bandwidth, latency, network jitter and delay, packet loss, and applications/computer traffic.

     

    1. BANDWIDTH

    Bandwidth is the maximum data transfer rate of a network or Internet connection. A higher bandwidth connection means more data can be passed at any given time. When making or receiving a VoIP call, sound (voice) quality can be affected if not enough bandwidth is available. On average, each phone call will consume about 88kbps of upload and download bandwidth. Not enough bandwidth may cause choppy or garbled calls and delayed audio.

     

    TEST YOUR BANDWIDTH SPEED

    A solid Internet connection means solid voice quality.

     

    Customers who have call quality issues that are isolated only to their location are typically having IP connectivity issues. Just because you are able to surf the Web, doesn’t mean that there may not be a problem with your connectivity.

     

    This test will show you current download and upload speeds are as well as the maximum pause, jitter, and any packet loss that your Internet connection is experiencing.

     

    test my connection

     

    2. LATENCY

    Latency (or lag) is the time delay between the transmission of a voice packet and when it reaches its destination. The more congested the path, the higher the latency.

     

    For VoIP, the suggested latency is 200ms or below. The higher the latency, the more the voice quality suffers. To much latency can result in a delay in audio, and finally an echo on a call (Troubleshooting: I hear an echo on a call).

    You can check your latency by visiting www.pingtest.net (this Site also tests Jitter). If your latency is much higher, you will have to contact your ISP to check the cause of this high latency.

     

    TouchTone's VoIP network is guaranteed to have an average round trip packet transit time over a calendar month of 65 Milliseconds or less.

     

    3. NETWORK JITTER AND DELAY

    Jitter measures how much variation exists between packets (sent and received). When your Internet connection's latency is not consistent, jitter occurs. A high level of jitter will result in poor voice quality.

     

    Jitter occurs when there is a delay in packet arrival time or when voice packets arrive out of sequence. This causes a variation in latency and results in calls breaking up. Jitter is generally caused by congestion in the IP network.

     

    Most IP phones and ATAs have jitter buffers to compensate for network jitter so it can delay the voice conversation in order to keep the conversation from breaking up. Cisco phones include these stats in the manual user interface on the phone set.

     

    If the transit delay exceeds 100 milliseconds then users will start to notice a delay. A delay of 200 milliseconds will result in conversational difficulties. If you see a high level of jitter after running a bandwidth speed test, you should check your Internet connection.

     

    4. PACKET LOSS

    Packet loss measures how much information (expressed in packets) is lost during transmission. Packet loss can occur for a number of reasons including high network congestion, link failure, misrouted packets or buffer overflows. Modems that are outdated or have not been rebooted in a long period of time can also cause packet loss.

     

    CODECs often incorporate packet loss concealment which helps to conceal the effects of lost or excess packets.

     

    TouchTone's VoIP network is guaranteed to have a monthly average packet loss of no greater than one percent (1%) during any calendar month.

     

    5. APPLICATIONS AND COMPUTER TRAFFIC

    To reduce possibility of bandwidth over-utilization, avoid using applications and Websites that consume a lot of bandwidth when making your calls (e.g., streaming video, audio, PTP sharing like Skype, and FTP hosting sites).

     

    IMPLEMENTING QOS

     

    Setting up QoS for VoIP can help prevent choppy voice. QoS-enabled routers allow you to prioritize data traffic by slowing less important data packets down. As a result, the important packets reach their destination first/more quickly because they receive higher priority and get passed through the router first. Setting QoS on the router on your network will not have an impact on your ISP's performance.

     

    QoS provides better and more predictable network service by providing the following features:

     

    • Supporting dedicated bandwidth

    • Improving loss characteristics

    • Avoiding and managing network congestion

    • Shaping network traffic

    • Setting traffic priorities across the network

     

    Troubleshooting Quality of Service for VoIP (on Cisco Phones) PDF

     

     

     

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    SERVICE LEVEL GUARENTEE

    Customers can expect superior service with 99.9% uptime.

    SMART PHONE APPS

    call control app
    CALL CONTROL FOR BROADWORKS

    The Call Control app allows you to stay connected wherever you are with the same functions and features of your office phone. Originate calls from your smartphone, and enable features like Mobile Office, Find Me Follow Me, DND and Call Forwarding settings while on the move.

     

    The app also supports joining/unjoining of your call centers and allows you to access desk phone call logs (via the Call Center feature).

     

    Call Control Screen Shots

     

    BENEFITS

    - Easy control of most often used BroadWorks settings.
    - Maintains your one number identity using call back / click to dial.
    - Significantly lower your roaming charges by using call back.
    - Perfect companion app to almost any BYOD strategy.

     

    SUPPORTED SERVICES

    - BroadWorks Anywhere
    - Remote Office
    - CommPilot Express
    - Simultaneous Ring Personal
    - Calling Line ID Delivery Blocking
    - Do Not Disturb
    - Call Forwarding - Always
    - Call Forwarding - No Answer
    - Call Forwarding - Not Reachable
    - Call Forwarding - Busy
    - Basic Call Logs
    - Client Call Control*

     

    Apple Store

    Google play

     

     

    The Call Control Broadworks app is compatible with TouchTone Business VoIP service.

     

     

     

    BRIA

     

    Bria app

    The Bria app allows you to stay connected wherever you are with the same functions and features of your office phone. Originate calls from your smartphone, and enable features like Mobile Office, Find Me Follow Me and Call Recording.

    Also available, are in-app premium features like Video Calls, Presence and Messaging or audio codecs to enhance your mobile softphone experience.

     

    Available languages: English, Chinese (Simplified and Traditional), French, Japanese, Korean, Russian and Spanish.

     

    Bria Screenshots


    FEATURES

    - Multiple account support for up to 12 accounts on any SIP-compliant server
    - Contact List leveraging the device’s native contact directory
    - Call display and voicemail indicator
    - Speakerphone, mute and hold functions
    - Call recording
    - Call history with a list of received, missed and dialed calls
    - Ringtones and contact avatars
    - Dial plan support
    - Multi-call support - switch between two calls, merge and split calls, and transfer (attended and unattended)
    - Audio codecs include G.711a/u, G.722(HD), iLBC, GSM, SILK
    - Automatic codec selection to ensure optimal call quality
    - Support for DTMF: the ability to enter numbers to use an auto attendant via RFC 2833, SIP INFO & in-band
    - VPN support

     

    MESSAGING AND PRESENCE (IN-APP PURCHASE)

    - Send and receive messages in real-time and see when contacts are available
    - Connect with contacts on any SIP-compliant or chat platforms including Google Talk and Facebook
    - Enable your enterprise IP PBX account to send and receive IMs with colleagues
    - For XMPP and SIP SIMPLE protocols, including SMS (SIP SIMPLE/SMS usability subject to VoIP provider support)

    Video Calls (in-app purchase)

    - Uses the forward or rear-facing camera on your device to make video calls
    - Picture-in-picture view lets you see how you look to the person you’re calling
    - H.264 and VP8 codec support
    - Support for two quality settings: Lower (176x144) and Higher (352x288)

     

    ADVANCED FEATURES

    - Network traversal – Global IP support; STUN & ICE
    - Media efficiency and quality – Noise reduction, echo cancellation and VAD
    - QoS (Quality of Service) – ToS Marking
    - Security and encryption via TLS and SRTP
    - DNS SRV record lookups
    - Call quality statistics

     

    In order to use Bria, a shared line appearance is required (additional charge).

     

    Apple Store

    Google Play

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