CALL CENTER SOLUTIONS
SIP & SHORT DURATION

for high volume customers, call centers, IVRs & voice broadcasting providers


TouchTone Communications provides on-demand, premium call center voice origination and termination to call centers, IVR and voice broadcasting providers with short duration needs, specifically those using predictive dialers, auto dialers, voice broadcasting or robocalls. TouchTone's high-performing switch and redundancy capabilities can handle exceptionally large amounts of concurrent calls without sacrificing quality. And unlike many other service providers, we actually complete our calls.


TouchTone is more than just a service provider – we provide a total A-Z customized solution to fit your specific and demanding needs. Your dedicated sales manager and TouchTone’s engineering experts are involved throughout the entire process and lifespan of the solution.

 

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TDM or SIP (private or public) connection

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6 second billing with no short duration penalties for incomplete calls

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Toll free and local DIDs numbers available

checkmark Do-not-call compliance solutions - real-time and 100% indemnified. More

 

 

 

 

 




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Nationwide footprint


TouchTone Communications provides on-demand dialer termination and SIP service to customers across the United States. Domestic/Canada conversational termination also available.

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single or multi-carrier


Demanding call centers require reliability, consistency and scalability. TouchTone offers Tier 1 carrier direct and on-net routes with a single or multi-carrier solution.

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npa/nxx or flat rate options

 

TouchTone delivers dialer friendly pay-as-you go pricing with your choice of NPA/NXX or flat rates. No minimums or volume commitments. No short duration charges or penalties for incomplete calls. 6/6 incremental billing.

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disaster recovery & redundancy

 

Your call center needs to be available 24/7 regardless of the weather outside. With TouchTone SIP trunking, calls are re-routed automatically in the event of power or Internet outage

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HIGH CPS, HIGH ASRS
& LOw pdd


TouchTone provides premium outbound services with high CPS (calls per second) capacity and no short duration penalties. Along with high ASRs (average seizure rate) and low PDD (post dial delay), you can depend on TouchTone to support your demanding call center needs.


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DIDs, toll free,
& vanity numbers


Local DIDs and toll-free service for 800, 844, 888, 877, 866, and 855 numbers available.

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DEDICATED SALES Manager & on-site engineers

 

TouchTone provides a total A-Z customized solution to fit your unique needs. Your dedicated sales manager and TouchTone’s engineering experts are involved there for every step of the way.

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in-house, U. S.-based
24/7 support

 

With in-house, U. S.-based provisioning, engineering, customer service and 24/7 NOC, you can depend on TouchTone for first-class support.

 

 


AVOID EXPENSIVE FINES ASSOCIATED WITH DO-NOT-CALL VIOLATIONS AND PROTECT BRAND IDENTITY.

Gryphon Networks

TouchTone has partnered with Gryphon Networks, a leader in sales intelligence and marketing compliance services, to provide real-time Do-Not-Call blocking services.

For almost 20 years Gryphon has been the gold-standard for DNC compliance ensuring customers, from large call centers right down to branch offices and remote field agents, are protected from fines and Do-Not-Call violations associated with outbound sales and marketing campaigns.

 

 



WHAT MAKES GRYPHON UNIQUE?


Gryphon's Do-Not-Call compliance solution is 100% warranted and fully indemnified to ensure that you NEVER risk the fines and brand damage associated with TCPA, CFPB or Federal and State Do-Not-Call violations. Gryphon's real-time call blocking is one-of-a-kind and fully patent-protected.

Gryphon offers a click-to-dial solution that fully complies with the new FCC ruling related to autodialer restrictions to wireless numbers.

Integrate Gryphon's Do-Not-Call solution easily and seamlessly.

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Works with any phone or device and from any location

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Works with existing phones and equipment

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Direct integration with dialing platforms - including autodialers and PBX systems

checkmark Enhanced recording and analytics with dashboard views available

 

Clients include:

 

Gryohon DNC Clients