Call Center Solutions

TouchTone delivers a complete suite of call center solutions including premium voice, cloud-based contact center software and Do-Not-Call compliance.

On-demand, premium call center voice for call centers and IVRs with short duration needs.

TouchTone Communications provides on-demand, premium call center voice origination and termination to call centers, IVR and voice broadcasting providers with short duration needs, specifically those using predictive dialers, auto dialers, or voice broadcasting. TouchTone's high-performing switch and redundancy capabilities can handle exceptionally large amounts of concurrent calls without sacrificing quality.

And unlike many other service providers, we actually complete our calls. TouchTone is more than just a service provider – we provide a total A-Z customized solution to fit your specific and demanding needs. Your dedicated sales manager and TouchTone’s engineering experts are involved throughout the entire process and lifespan of the solution.

- Pay-as-you-go pricing

- No minimums, no volume commitments, and no capacity restrictions

- 6 second billing with no short duration penalties for incomplete calls

Features
  • Nationwide footprint
    TouchTone Communications provides on-demand dialer termination and SIP service to customers across the United States. Domestic/Canada conversational termination also available.
  • Single or multi-carrier options
    Demanding call centers require reliability, consistency and scalability. TouchTone offers Tier 1 carrier direct and on-net routes with a single or multi-carrier solution.
  • NPA/NXX or flat-rate options
    TouchTone delivers dialer friendly pay-as-you go pricing with your choice of NPA/NXX or flat rates. No minimums or volume commitments. No short duration charges or penalties for incomplete calls. 6/6 incremental billing.
  • Geographically redundant, carrier diverse network
    By utilizing multiple carriers and combining both TDM and SIP technology, TouchTone ensures both quality and guaranteed call termination.
  • Disaster recovery
    Avoid downtime in the event of a disaster or outage. TouchTone can automatically reroute traffic over multiple originating toll-free providers and redundant paths in the event of an outage, Internet connectivity failure, network problems, or SMS corruption.
  • High CPS, high ASRs, and low PDD
    TouchTone provides premium outbound services with high CPS (calls per second) capacity and no short duration penalties. Along with high ASRs (average seizure rate) and low PDD (post dial delay), you can depend on TouchTone to support your demanding call center needs.
  • DIDs and number portability
    Transfer your phone numbers from another carrier to TouchTone, or choose local/enhanced DID numbers in over 26 countries.
  • Toll-free numbers
    U.S., Canadian and international toll-free numbers available.
  • 24/7 in-house dedicated support
    With in-house, U.S.-based provisioning, engineering, customer service and 24/7 Network Operations Center, you can depend on TouchTone for first-class support

Total end-to-end, cloud-based call center software

Elevate operational performance and quality of service

NGNCloudComm™ is an all-in-one call center software that uses AI to increase your agents' effectiveness on the phone, web, email, chat and more. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with dozens of business tools.

What truly makes NGNCloudComm™ different from other call center software providers is that our AI engine is based on a neuronal network that learns the behaviors of the environment (i.e., agent actions, network speed, database responses) and reacts to them to optimize system performance. The solution also provides intelligent feedback while silently working to continually improve both system operations and customer experiences. The system provide users with KPIs, vital metrics, and real costs associated with ongoing operations. This intelligent feedback provides call center managers with real-time information to guide decisions that have measurable financial impact. From the adaptive nature of our AI feature, to our client communications feedback loops, our solution adapts itself to meet virtually any enterprise communications requirement.
Features
  • Scale from 10 to 10,000 agents
  • OpenX model with minimal up front
  • Scalable
  • Advanced features such as integrated IVR, recording, inbound ACD, agent scripting, real-time reporting, and more.
  • PBX agnostic
  • Inherent DR
  • Comprehensive suite of features and apps
  • Virtual contact center, remote workers
  • Multi-lingual
  • On shore and near shore agents available

Do-Not-Call Compliance Solutions

Avoid expensive fines associated with do-not-call violations and protect your brand's integrity

TouchTone has partnered with Gryphon Networks, a leader in sales intelligence and marketing compliance services, to provide real-time Do-Not-Call blocking services. For almost 20 years Gryphon has been the gold-standard for DNC compliance ensuring customers, from large call centers right down to branch offices and remote field agents, are protected from fines and Do-Not-Call violations associated with outbound sales and marketing campaigns.

Gryphon's Do-Not-Call compliance solution is 100% warranted and fully indemnified to ensure that you NEVER risk the fines and brand damage associated with TCPA, CFPB or Federal and State Do-Not-Call violations. Gryphon's real-time call blocking is one-of-a-kind and fully patent-protected. Gryphon offers a click-to-dial solution that fully complies with the new FCC ruling related to autodialer restrictions to wireless numbers.

Integrate Gryphon's Do-Not-Call solution easily and seamlessly
  • Works with any phone or device and from any location
  • Works with existing phones and equipment
  • Direct integration with dialing platforms - including autodialers and PBX systems
  • Enhanced recording and analytics with dashboard views
  • Some of Gryphon's clients include

Teleblock Clients

Speak with a Voice and Data Specialist

Schedule a demo, talk pricing, or simply get more information.


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