Call Center Solutions

TouchTone delivers a complete suite of call center solutions including premium voice, cloud-based contact center software and Do-Not-Call compliance.

On-demand, premium call center voice for call centers and IVRs with short duration needs.

TouchTone Communications provides on-demand, premium call center voice origination and termination to call centers, IVR and voice broadcasting providers with short duration needs, specifically those using predictive dialers, auto dialers, or voice broadcasting. TouchTone's high-performing switch and redundancy capabilities can handle exceptionally large amounts of concurrent calls without sacrificing quality.

And unlike many other service providers, we actually complete our calls. TouchTone is more than just a service provider – we provide a total A-Z customized solution to fit your specific and demanding needs. Your dedicated sales manager and TouchTone’s engineering experts are involved throughout the entire process and lifespan of the solution.

- Pay-as-you-go pricing

- No minimums, no volume commitments, and no capacity restrictions

- 6 second billing with no short duration penalties for incomplete calls

  • Nationwide footprint
    TouchTone Communications provides on-demand dialer termination and SIP service to customers across the United States. Domestic/Canada conversational termination also available.
  • Single or multi-carrier options
    Demanding call centers require reliability, consistency and scalability. TouchTone offers Tier 1 carrier direct and on-net routes with a single or multi-carrier solution.
  • NPA/NXX or flat-rate options
    TouchTone delivers dialer friendly pay-as-you go pricing with your choice of NPA/NXX or flat rates. No minimums or volume commitments. No short duration charges or penalties for incomplete calls. 6/6 incremental billing.
  • Geographically redundant, carrier diverse network
    By utilizing multiple carriers and combining both TDM and SIP technology, TouchTone ensures both quality and guaranteed call termination.
  • Disaster recovery
    Avoid downtime in the event of a disaster or outage. TouchTone can automatically reroute traffic over multiple originating toll-free providers and redundant paths in the event of an outage, Internet connectivity failure, network problems, or SMS corruption.
  • High CPS, high ASRs, and low PDD
    TouchTone provides premium outbound services with high CPS (calls per second) capacity and no short duration penalties. Along with high ASRs (average seizure rate) and low PDD (post dial delay), you can depend on TouchTone to support your demanding call center needs.
  • DIDs and number portability
    Transfer your phone numbers from another carrier to TouchTone, or choose local/enhanced DID numbers in over 26 countries.
  • Toll-free numbers
    U.S., Canadian and international toll-free numbers available.
  • 24/7 in-house dedicated support
    With in-house, U.S.-based provisioning, engineering, customer service and 24/7 Network Operations Center, you can depend on TouchTone for first-class support

A call center system for modern business. Easy setup. No phones or hardware required. Powerful integrations.

Engage with customers anytime, anywhere, using any device

Easily manage inbound calls, improve team performance, and boost customer satisfaction TouchTone’s inbound Cloud Call Center software is a full-featured, simple to deploy virtual call center solution designed to meet the needs of the most demanding enterprise customers.

With no expensive upfront costs, hardware or phones to install; setup is quick, easy and cost efficient. With no geographical limitations, teams can work across multiple locations, allowing employees to work from anywhere. Agents can receive calls to their PCs, mobile smartphone Wi-Fi/4G clients, regular phone, IP phone or ATAs.

With access to dozens of features, receive rich functionality designed to give more flexibility, improve efficiency and provide a better customer experience. And with its carrier diverse and geographically redundant network, TouchTone ensures excellent quality on every call.
  • Cost Savings
    With a cloud call center solution, eliminate the need for almost all hardware, as well as the costs associated with on-site employees.
  • Feature-Rich
    With a click of a button, enable powerful features such as intelligent routing and distribution, call queuing, escalation, and reporting.
  • Flexible
    Cloud call center software allows teams to work from different locations while remaining a cohesive unit.
  • Rapid Deployment
    Improve call center operations in days rather than weeks or months. Quickly and easily add and remove users as needed.
  • IVR/Auto Attendant
    Prompts callers through a self-service application using voice to identify the appropriate queue or agent. Ability to distribute calls into one or more queues of registered agents with specific waiting options, music on hold, custom prompts and callback options.
  • Call Queuing
    Ensure that incoming callers never receive a busy signal or no answer, and are greeted with appropriate announcements and/or hold music.
  • Virtual Queuing
    Queues can include agents and supervisors across multiple locations, allowing employees to work from anywhere.
  • Routing Options
    Priority Queuing, Overflow: Time/Size Based
  • Real-Time Supervisor Dashboards/Reporting
    Supervisors and managers can monitor real-time queue and agent activity, as well as generate in-depth historical data and trends on queues and agents, allowing them to improve performance and ensure that calls are handled efficiently.
  • Greetings and Announcements
    view all features

Do-Not-Call Compliance Solutions

Avoid expensive fines associated with do-not-call violations and protect your brand's integrity

TouchTone has partnered with Gryphon Networks, a leader in sales intelligence and marketing compliance services, to provide real-time Do-Not-Call blocking services. For almost 20 years Gryphon has been the gold-standard for DNC compliance ensuring customers, from large call centers right down to branch offices and remote field agents, are protected from fines and Do-Not-Call violations associated with outbound sales and marketing campaigns.

Gryphon's Do-Not-Call compliance solution is 100% warranted and fully indemnified to ensure that you NEVER risk the fines and brand damage associated with TCPA, CFPB or Federal and State Do-Not-Call violations. Gryphon's real-time call blocking is one-of-a-kind and fully patent-protected. Gryphon offers a click-to-dial solution that fully complies with the new FCC ruling related to autodialer restrictions to wireless numbers.

Integrate Gryphon's Do-Not-Call solution easily and seamlessly
  • Works with any phone or device and from any location
  • Works with existing phones and equipment
  • Direct integration with dialing platforms - including autodialers and PBX systems
  • Enhanced recording and analytics with dashboard views
  • Some of Gryphon's clients include

Teleblock Clients

Let us help you bridge the gap when it comes to your call center needs.

Stop paying for call center features you don't want or use!

Finally, an easy to deploy, easy to use and easy on the budget virtual call center solution. Let TouchTone help you bridge the gap when it comes to your call center needs without breaking the bank. Stop paying for call center features you don’t need or use.

TouchTone’s Cloud Call Center goes beyond just voice. For only $45/user, in addition to voice and video calling, agents have access to a robust set of tools to connect and collaborate with each other and customers.

Download Product Sheet

What makes TouchTone Cloud Call Center different:
  • Simple to deploy and easy to manage
    With no software, hardware or phones to install, setup is easy and allows for seamless integration into existing environments.
  • No Geographical Limitations
    Teams can work across multiple locations while remaining a cohesive unit.  TouchTone’s built-in softphone can be accessed via any desktop allowing agents to make and receive calls from anywhere. Features are managed online through a self-managed web portal (via user and admin logins).
  • Feature-Rich
    With access to dozens of features, receive premium functionality designed to give more flexibility, improve efficiency and provide a better customer experience. Engage with customers with powerful collaboration features like screensharing, video calling, instant messaging and group chat.
  • Scalable
    No need to call Customer Support. Customers can quickly and easily add and remove users as needed via the self-managed portal.
  • Dedicated Support
    In-house provisioning, engineering, billing and 24/7 business support.
  • Included Features
    • Video Calling/Conferencing
    • Application and Screen Sharing
    • Interactive Whiteboard
    • Instant Messaging and Team Chat
    • Personal Virtual Meeting Room
    • Callback Information Collector
    • Auto Attendants
    • Ring Groups
    • Ring to Numbers
    • Voicemail
    • Queues
    • Agent Status
    • Real-Time Supervisor Dashboards/Reporting
    • Call Routing 
    • Call Records
  • Additional services available
    • Premium dialer/short duration termination and SIP services
    • Do-not-call compliance
    • Robocall Mitigation Database