A call center system for modern business. Easy setup. No phones or hardware required. Powerful integrations.

Engage with customers anytime, anywhere, using any device

Easily manage inbound calls, improve team performance, and boost customer satisfaction TouchTone’s inbound Cloud Call Center software is a full-featured, simple to deploy virtual call center solution designed to meet the needs of the most demanding enterprise customers.

With no expensive upfront costs, hardware or phones to install; setup is quick, easy and cost efficient. With no geographical limitations, teams can work across multiple locations, allowing employees to work from anywhere. Agents can receive calls to their PCs, mobile smartphone Wi-Fi/4G clients, regular phone, IP phone or ATAs.

With access to dozens of features, receive rich functionality designed to give more flexibility, improve efficiency and provide a better customer experience. And with its carrier diverse and geographically redundant network, TouchTone ensures excellent quality on every call.

Features

• Cost Savings

  With a cloud call center solution, eliminate the need for almost all hardware, as well as the costs associated with on-site employees.

• Feature-Rich

  With a click of a button, enable powerful features such as intelligent routing and distribution, call queuing, escalation, and reporting.

• Flexible

  Cloud call center software allows teams to work from different locations while remaining a cohesive unit.

• Rapid Deployment

  Improve call center operations in days rather than weeks or months. Quickly and easily add and remove users as needed.

• IVR/Auto Attendant

  Prompts callers through a self-service application using voice to identify the appropriate queue or agent. Ability to distribute calls into one or more queues of registered agents with specific waiting options, music on hold, custom prompts and callback options.

• Call Queuing

  Ensure that incoming callers never receive a busy signal or no answer, and are greeted with appropriate announcements and/or hold music.

• Virtual Queuing

  Queues can include agents and supervisors across multiple locations, allowing employees to work from anywhere.

• Routing Options

  Priority Queuing, Overflow: Time/Size Based

• Real-Time Supervisor Dashboards/Reporting

  Supervisors and managers can monitor real-time queue and agent activity, as well as generate in-depth historical data and trends on queues and agents, allowing them to improve performance and ensure that calls are handled efficiently.

• Greetings and Announcements

  view all features

Do-Not-Call Compliance Solutions

Avoid expensive fines associated with do-not-call violations and protect your brand's integrity

TouchTone has partnered with Gryphon Networks, a leader in sales intelligence and marketing compliance services, to provide real-time Do-Not-Call blocking services. For almost 20 years Gryphon has been the gold-standard for DNC compliance ensuring customers, from large call centers right down to branch offices and remote field agents, are protected from fines and Do-Not-Call violations associated with outbound sales and marketing campaigns.

Gryphon's Do-Not-Call compliance solution is 100% warranted and fully indemnified to ensure that you NEVER risk the fines and brand damage associated with TCPA, CFPB or Federal and State Do-Not-Call violations. Gryphon's real-time call blocking is one-of-a-kind and fully patent-protected. Gryphon offers a click-to-dial solution that fully complies with the new FCC ruling related to autodialer restrictions to wireless numbers.

Integrate Gryphon's Do-Not-Call solution easily and seamlessly

• Works with any phone or device and from any location
• Works with existing phones and equipment
• Direct integration with dialing platforms - including autodialers and PBX systems
• Enhanced recording and analytics with dashboard views
Some of Gryphon's clients include

Let us help you bridge the gap when it comes to your call center needs.

Stop paying for call center features you don't want or use!

Finally, an easy to deploy, easy to use and easy on the budget virtual call center solution. Let TouchTone help you bridge the gap when it comes to your call center needs without breaking the bank. Stop paying for call center features you don’t need or use.

TouchTone’s Cloud Call Center goes beyond just voice. For only $45/user, in addition to voice and video calling, agents have access to a robust set of tools to connect and collaborate with each other and customers.

Download Product Sheet

What makes TouchTone Cloud Call Center different:

• Simple to deploy and easy to manage

  With no software, hardware or phones to install, setup is easy and allows for seamless integration into existing environments.

• No Geographical Limitations

  Teams can work across multiple locations while remaining a cohesive unit.  TouchTone’s built-in softphone can be accessed via any desktop allowing agents to make and receive calls from anywhere. Features are managed online through a self-managed web portal (via user and admin logins).

• Feature-Rich

  With access to dozens of features, receive premium functionality designed to give more flexibility, improve efficiency and provide a better customer experience. Engage with customers with powerful collaboration features like screensharing, video calling, instant messaging and group chat.

• Scalable

  No need to call Customer Support. Customers can quickly and easily add and remove users as needed via the self-managed portal.

• Dedicated Support

  In-house provisioning, engineering, billing and 24/7 business support.

• Included Features

  • Video Calling/Conferencing
  • Application and Screen Sharing
  • Interactive Whiteboard
  • Instant Messaging and Team Chat
  • Personal Virtual Meeting Room
  • Callback Information Collector
  • Auto Attendants
  • Ring Groups
  • Ring to Numbers
  • Voicemail
  • Queues
  • Agent Status
  • Real-Time Supervisor Dashboards/Reporting
  • Call Routing 
  • Call Records

• Additional services available

  • Premium dialer/short duration termination and SIP services
  • Do-not-call compliance
  • Robocall Mitigation Database