WHAT IS BUSINESS VOIP?
Business VoIP not only replaces both your long distance and local phone companies, but implements a disaster proof, feature rich and scalable phone system at the fraction of the cost of traditional phone systems.
TouchTone's Business VoIP provides companies (big and small) a complete office phone system including
• Unlimited local and long distance calling
• 16+ powerful calling features View Features
• Geographic freedom - access your office anytime, anywhere and from any device
• Full-featured VoIP desk phones
HOW DOES THE 30 DAY FREE TRIAL WORK?
We want you to be completely satisfied with your business phone solution, so as part of commitment to our customers, TouchTone offers a thirty 30 Day Free Trial.
Your trial will include our Standard Office voice plan plus rental of an IP office phone for 30 days. Once you set up your account, we'll ship you a phone within 5-7 days. Start your free trial by calling 800-900-5474.
HOW DOES BUSINESS VOIP WORK?
TouchTone's Business VoIP is a hosted PBX VoIP solution that uses the Internet to transmit / send calls. VoIP technology converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection (this allows voice to be provided over an IP backbone, or "the cloud"). VoIP technology allows you to take advantage of cheaper voice rates, faster setup, and flexible configuration.
Both the service and PBX are fully managed ('hosted') off-site by TouchTone so you don't have to install and manage complicated and costly equipment. And since the PBX does not sit at the customer’s premises, any upgrades and updates are automatically provided by TouchTone in the background so there aren't any costs to you. As a result, you receive the functions and features of an expensive and sophisticated PBX phone system, but at the fraction of the price.
Switching to Business VoIP is easy and hassle-free. There's no need to install and manage complicated and costly equipment. All you need is Internet connection and a phone. If you don't already have VoIP phones installed in your office, you can choose to rent or purchase them from TouchTone. We offer the most advanced and powerful phones from popular named brands like Cisco and Polycom. Your VoIP phones arrive pre-configured and ready to use.
WHAT IS BUSINESS VOIP?
VoIP stands for Voice over Internet Protocol, and is commonly referred to as Internet phone service. VoIP technology allows users to make and receive calls using a high-speed Internet connection instead of a standard landline. The technology converts voice into little packets of data so that it can be sent over the Internet using high-speed or fiber connection. TouchTone Business VoIP (commonly known as Hosted PBX) and Enterprise SIP are both VoIP solutions.
With the introduction of VoIP (Voice over IP) technology, customers now have more options than ever before when it comes to choosing a dependable and cost efficient communications solution. But with so many VoIP service options on the market, choosing the right business phone system can be overwhelming.
If you are considering buying a business VoIP phone system, here are some questions to ask yourself before starting your search. You can also call TouchTone's Business Support Department at 1-800-900-5474. A representative will be happy to answer any questions you may have regarding VoIP.
What is VoIP: Features and Benefits
CAN I KEEP MY PHONE NUMBERS?
In most cases you can keep your existing phone numbers and transfer them to your TouchTone account.
To initiate the process, we will need your authorization. Download the Telephone Number Porting Form and e-mail the completed form and a copy of your previous provider's bill to firstname.lastname@example.org.
Please note: it may take up to 30 days for the transfer to complete. Do not cancel your current provider until your transfer is complete.
DO I NEED SPECIAL EQUIPMENT?
All you need is high-speed Internet (broadband connection), a VoIP phone, and a computer. If you don't already have compatible VoIP phones installed in your office, no problem! You can choose to purchase or rent phones from TouchTone for as little as $4.99 per month per phone. Phones plug directly into your broadband connection and operate just like a regular traditional telephone.
WHAT ARE THE BANDWIDTH REQUIREMENTS?
Each active call requires approximately 88 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.
Test your bandwidth speed:
CAN I USE MY EXISTING PHONES?
You will need an VoIP compatible office phone to use Business VoIP phone service. VoIP phones integrate VoIP technology so that you may experience exceptional voice quality and take advantage of the advanced calling features. If you don't already have VoIP compatible phones installed in your office, you can choose to purchase or rent phones from TouchTone for as little as $4.99 per month per phone. Installation is easy with TouchTone's plug and play VoIP phones. Phones are delivered already configured. All you need to do is plug them into an existing Internet connection and power supply, and you can begin to make and receive calls immediately.
CAN I MAKE CALLS WHILE BROWSING THE INTERNET?
Yes, you can make calls while browsing the Internet. TouchTone's Business VoIP phone service will not interfere with your other broadband-based services (Internet access, etc.), however, upstream data traffic passing through your Internet connection may affect the quality of your telephone call.
IS THE CALL QUALITY AND RELIABILITY AS GOOD AS TRADITIONAL PHONE SERVICE?
Most customers find quality and reliability as good as or better than traditional phone service. TouchTone recommends that you have 512kbps download speed and 256 kbps upload speed per user. To test your connection quality click on the below icon.
WHAT DOES E-911 COMPLIANT MEAN?
TouchTone Business VoIP is E-911 (Enhanced 911) compliant, a helpful free feature that provides customers with reliable 911 services (where available). 911 calls are routed to designated Public Safety Answering Points (PSAPs) such as your local or county police, fire, and rescue departments. E-911 automatically provides PSAPs with the telephone number of the 911 call, and is also capable of transmitting the customer's name and home address to assist in dispatching emergency care. Important Note: TouchTone Business VoIP service is Internet based and 911/ E911 services work differently than traditional wireline service or Plain Old Telephone Service (POTS). In order to have backup access to 911 and/or emergency services, you must maintain another phone line, whether landline or cell phone, for emergency services. You may order a landline number through TouchTone if you wish to.
CAN I MAKE CALLS IF MY INTERNET IS DOWN?
No, a power or broadband service outage will prevent all service from working, including the ability to dial 911 and receive emergency response. In order to have backup access to 911 and/or emergency services, you must maintain another phone line, whether landline or cell phone, for emergency services. If you wish, you may order a landline number through TouchTone.
WHAT IS THE DIFFERENCE BETWEEN A PBX AND HOSTED PBX?
In order to understand what hosted PBX is, let's define what a PBX is and how hosted PBX is different. A PBX (Private Branch Exchange) includes both the hardware and software that directs calls between a company’s phones and the PSTN (public switched telephone network). Instead of using costly traditional landlines to make and receive calls, hosted PBX (Business VoIP) uses the Internet to transmit calls. This eliminates the need for costly hardware and equipment, as well as IT support and maintenance.
CAN I MAKE INTERNATIONAL CALLS
Yes, but you must enable the international dialing feature. To activate this feature and for rates, please call 1-800-900-5474.
IS MY BUSINESS TOO BIG OR TOO SMALL FOR BUSINESS VOIP?
TouchTone Business VoIP is a perfect solution for small to medium sized businesses with 5-100+ employees, as well as home offices.
It is also an ideal solution for businesses that have multiple locations, remote employees, or employees who travel a lot. Business VoIP connects all of your employees under one corporate phone system no matter where they are located. And with dozens of Fortune 500 calling features to choose from, even the smallest companies can look bigger and sound more professional overnight. If you have additional questions, or would like to learn more about how Business VoIP can benefit your business, call 1-800-900-5474 to speak with one our VoIP specialists.
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