Dear Customer, Partners and Vendors,
First and foremost, we hope you and your families are safe and well. The last few weeks have been unprecedented for us all to say the least. We want you to know that our commitment to our customers and partners is unwavering. We are in this together and are fully committed to delivering best-in-class service and peace of mind during this uncertain time. We are actively and continuously monitoring the Coronavirus (COVID-19) outbreak, and as it continues to develop, are taking all necessary steps to ensure the reliability of our voice and data networks.
Our teams are fully prepared to deliver seamless availability to all of our customers and partners.
• TouchTone provides superior multi-carrier network diversity and geographic redundancy to ensure network availability.
• We are closely working with our carriers to manage any potential impacts.
• We have remote working capabilities for all employees, including our Network Operations Center and Business Support, to provide around-the-clock availability.
• As always our 24/7 NOC is strategically located, fully staffed, and available during any emergency by dialing 866.900.4070.
If there is anything that we can help with to keep you and your business connected during this uncertain time - such as Unified Communications solutions, 4G LTE connectivity or backup - please do not hesitate to contact us.
We value all of our customers and appreciate your business. If you have any questions please do not hesitate to contact us.
Consumer Services: 800.266.4006
Business Support: 800.900.5474
If you have any questions, please do not hesitate to contact us. We are here to help!