Privacy Policy
Last updated: 8.20.2025
TouchTone is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of our website, www.touchtone.net, as well as any other programs (including online payment/E-Bill and SMS notifications).
TouchTone reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
WHAT PERSONAL IDENTIFYING INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE
We may collect personal information from you through various ways including a web form, during registration, activating a service, while setting up an account with us, or when you contact us for support. Personal information we collect may include name, address, e-mail address, telephone number, billing, payment, usage, credit and transaction information (including credit card numbers, account numbers), in addition to demographic information.
We also collect personal identifying information that our web visitors choose to provide to us (e.g., name, address, telephone number, e-mail address) when registering on our websites, ordering TouchTone offered products or services, sending us e-mail correspondence, responding to our surveys, entering contests or sweepstakes, or in connection with online ordering or billing functions. We use the personal identifying information to provide, confirm, change, bill, monitor and resolve problems with the quality of TouchTone offered products and services.
We also use the personal identifying information of a customer or web visitor to develop, market and sell our products and services. We may aggregate the personal identifying information of different customers or web visitors to produce data about a group or category of services, customers or web visitors. For example, we might use aggregate data about the types of services our customers have generally purchased at the same time in order to develop attractive bundled service offerings. Such aggregate data, however, will not reflect any personal identifying information of any specific customer or web visitor. We do not provide personal identifying information to third parties for the marketing of their products and services without your consent.
We may also provide personal identifying information to third parties who perform functions or services on our behalf. Examples include shipping companies who deliver TouchTone products; TouchTone authorized agents who market and sell TouchTone offered products and services on our behalf; and Web site development or advertising companies, who provide Web design, analysis and advertising services. When we provide such personal identifying information to third parties to perform such functions or services on our behalf, we require that they protect personal identifying information consistent with this policy and do not allow them to use such information for other purposes.
We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent: To obtain payment for TouchTone offered products and services, enforce or apply our customer agreements, and/or protect our rights or property. To comply with court orders, subpoenas, or other legal or regulatory requirements. To prevent unlawful use of communications or other services, to assist in repairing network outages, and when a call is made to 911 from a customer phone and information regarding the caller's location is transmitted to a public safety agency. To notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay. A customer's name and telephone number may also be transmitted and displayed on a Caller ID device unless the customer has elected to block such information. Caller ID Blocking does not prevent the display of the number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 888, 877 or 866 numbers. For more information, contact TouchTone Customer Service at 800-266-4006.
"DO NOT CALL" LISTS
We comply with all applicable laws and regulations regarding "Do Not Call" lists. These laws generally permit companies to contact their own customers even though such customers are listed on the federal and, in some instances, state "Do Not Call" lists. Residential consumers may request that they be removed from TouchTone's telemarketing lists at any time, including when a TouchTone marketing and promotional call is received or by contacting a TouchTone Customer Service Representative. Where required by state laws and/or regulations, we also honor requests from business customers to be removed from our telemarketing lists.CUSTOMER PROPRIETARY NETWORK INFORMATION
In the normal course of providing telecommunications services to our customers, we collect and maintain certain customer proprietary network information, also known as "CPNI". Your CPNI includes the types of telecommunications services you currently purchase, how you use them and related billing information for those services. Your telephone number, name and address are not CPNI. Protecting the confidentiality of your CPNI is your right and our duty under federal law. We do not sell, trade or share your CPNI - including your calling records - with anyone outside of TouchTone or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf except as may be required by law or authorized by you. As a general rule, we are permitted to use CPNI in our provision of telecommunications services you purchase, including billing and collections for those services. We are permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as a court order, to investigate fraud or to protect against the unlawful use of our telecommunications network and services and to protect other users.INFORMATION COLLECTED
Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We may use information collected about you for any lawful purpose, including the following:- To provide you with our products and services, customer service and support, and other relevant information;
- To market our products and services to you, including by email and text message subject to your consent;
- To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
- To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;
- To comply with the law and to maintain the security of our website; or
- With your consent, or as otherwise disclosed at the time information is collected.
DISCLOSURE OF PERSONAL INFORMATION
We may share the information we collect with other parties, including the following:
- With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
- With Constant Contact, to send email marketing and text message communications. For more information about how we may use your information with Constant Contact and the information that may be collected through our email campaigns, see Constant Contact’s Customer Data Notice available at https://www.constantcontact.com/legal/customer-contact-data-notice.
- With any affiliates or joint venture partners that we may have in the future.
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
- If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
- With your consent or as otherwise disclosed at the time of data collection or sharing.
We may share information that has been de-identified or aggregated without limitation.
Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.
For more information, see our SMS Terms and Conditions available at https://touchtone.net/Terms.html.
HOW WE PROTECT YOUR INFORMATION
All TouchTone employees are subject to the TouchTone Code of Business Conduct and certain state-mandated codes of conduct. The TouchTone Code requires all our employees to follow every law, rule, regulation, court and/or commission order that applies to our business at all times. In addition, the Code specifically requires compliance with legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of the standards embodied in the Code of Business Conduct may be subject to disciplinary action, up to and including dismissal. We employ security measures designed to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, including personal identifying information. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal identifying information, and we will continue to enhance our security procedures as new technology becomes available. For example: We maintain and protect the security of our servers and we typically require user names and passwords to access sensitive data. We use industry standard encryption methods to protect your data transmission unless you authorize unencrypted transmission. We limit access to personal identifying information to those employees, contractors, and agents who need access to such information to operate, develop, or improve our services and products. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
YOUR PRIVACY RIGHTS
You have the ability to access, correct and delete the data we hold on you at any time by calling 800-266-4006 or emailing support@touchtone.net.UPDATING YOUR INFORMATION
If you have an E-bill account with us, you may review, change, or update your contact information by logging into your account or you can emailsupport@touchtone.net. You can also email us at the same address to review, change or update your contact information we have for you in general.CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at support@touchtone.net.PARENT COMPANY AND BRANDING
This website is operated by TouchTone Communications, Inc., doing business as (DBA) TouchTone Business. For purposes of these Terms of Service, references to TouchTone Business, “we,” “our,” or “us” include TouchTone Business and, where applicable, its parent company, TouchTone Communications, Inc. and their respective affiliates, directors, officers, employees, and agents.We may update or change the name, logo, or branding of this website from time to time. Any such changes will not affect the validity or enforceability of these Terms of Service, nor will they alter your rights or obligations under them. References to TouchTone Business shall be deemed to include any successor name, logo, or branding we may adopt in the future.
TouchTone Communications, Inc. may provide oversight, management, or support services for TouchTone Business. By using this website, you acknowledge that information collected or content provided through TouchTone Business may be shared with TouchTone Communications, Inc. and its affiliates, in accordance with our Privacy Policy.
SMS Terms and Conditions/Terms of Service
Last updated: 9.11.2023
TouchTone Communications, Inc. (“TouchTone”, “we”, or “us”) operates a SMS program (the “Program”) subject to these SMS Terms and Conditions (the “SMS Terms” “Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these SMS Terms as well as our Privacy Policy.
1.Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, and other marketing offers. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary but will not exceed 4 messages per month. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.
2. User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at support@touchtone.net. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary.
3.User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
4.Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
5.Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.