Privacy Policy

Privacy Policy

Last updated: 10.6.2026

• Information we collect
• Cookies & Google Analytics
• How we use information
• How we share information
• CPNI
• Email, text & calls
• Your rights
• Retention & security
• Parent company
• Contact

TouchTone is committed to protecting your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, share, and protect personal information when you visit our website, touchtone.net, contact us, buy or use our services, use our online payment/E-Bill site or partner portals, or receive our email and text communications.

Our website is informational. We do not sell products online through this website.

As a provider of telecommunications services, we also have legal duties to protect certain customer information, which we explain in the Customer Proprietary Network Information (CPNI) section below.

INFORMATION WE COLLECT

Information you give us. We collect information you choose to provide when you contact us, request a quote, sign up for or activate a service, set up or manage an account, contact support, or join our partner program. This may include your name, company, address, email address, telephone number, and the details of your request.

For customers, we also collect information needed to provide and bill for services, such as service locations, billing and payment information (including credit card and account numbers), credit information, and service usage and transaction records.

Information collected automatically. When you visit our website, our servers automatically record basic technical information, such as your IP address, browser and operating system type, the date and time of your visit, and the page that referred you to our site. Google Analytics also collects information about how you use the site, unless you turn analytics cookies off (see Cookies & Google Analytics).

Information from other sources. We may receive information about you from our authorized sales partners and agents who refer you to us, from carriers and network partners we work with, and from credit bureaus when we review credit for new service.

COOKIES & GOOGLE ANALYTICS

Cookies are small text files a website stores in your browser. When you first visit our website, a cookie banner explains how we use them and lets you manage your choices.

Essential cookie. We use one essential cookie to remember your cookie choices for up to one year. It is not used for tracking.

Analytics (Google Analytics 4). We use Google Analytics 4 to understand how visitors find and use our website, such as which pages are viewed, how long visits last, the general location of visitors, and the type of device used. This helps us improve the site. Analytics cookies are on by default.

How to turn off analytics. In the cookie banner, click “Manage Preferences,” uncheck “Analytics Cookies,” and click “Save Preferences.” We will remember your choice for one year, and Google Analytics will not load on your future visits. Any Google Analytics cookies already set in your browser remain until they expire or you delete them. To change your choice later, clear the cookies for touchtone.net in your browser settings, and the banner will appear again on your next visit.

You can also block Google Analytics on all websites with the Google Analytics Opt-out Browser Add-on. To learn how Google uses this information, see How Google uses information from sites that use its services.

Marketing cookies. Our cookie banner also includes a “Marketing Cookies” option for email campaign tracking and advertising. We do not currently use advertising cookies on our website.

Email tracking. Our marketing emails, sent through Constant Contact, may use standard tracking technologies, such as pixels, to measure opens and clicks. You can unsubscribe at any time using the link in any marketing email.

Your browser settings. Most browsers let you block or delete cookies. If you do, some parts of our website may not work as intended.

HOW WE USE INFORMATION

We use personal information to:

• Respond to your questions, quote requests, and partner inquiries
• Provide, activate, bill for, support, and troubleshoot the products and services you buy
• Manage our relationships with customers and sales partners
• Send you service and account messages
• Market our products and services to you, including by email and text message subject to your consent
• Understand how our website is used and improve it
• Protect against fraud and unlawful use of our network and services, and keep our website secure
• Comply with laws, regulations, and legal requests

We may combine information to create aggregated or de-identified data, such as which services customers tend to buy together, to develop service offerings. This data does not identify any individual customer or visitor.

HOW WE SHARE INFORMATION

We do not sell personal information. We do not provide personal information to third parties for the marketing of their products and services without your consent. Mobile information, including phone numbers and text message opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

We share personal information only as described below:

• Service providers who perform work for us, such as payment processors, data hosting, analytics (Google), and email and text message delivery (Constant Contact). We require them to protect your information and use it only to provide services to us. For details, see Constant Contact’s Customer Contact Data Notice.
• Authorized sales partners and agents who market and sell TouchTone services on our behalf.
• Carriers and network partners, as needed to quote, provision, deliver, and support your services.
• Shipping companies that deliver TouchTone-provided equipment.
• Our parent company and affiliates, as described in Parent Company and Branding.
• Credit bureaus and collection agencies, where permitted by law, to obtain payment and enforce our agreements.
• Legal and safety reasons, to comply with court orders, subpoenas, or other legal requirements; to protect our rights, property, or network; to prevent fraud or unlawful use of services; to help repair network outages; and to notify the appropriate government authority if we reasonably believe an emergency involving immediate danger of death or serious physical injury requires it.
• Emergency services, when a 911 call is made from a customer phone and the caller’s location information is sent to a public safety agency.
• Business transfers, as part of a merger, acquisition, sale of assets, or similar transaction, including a bankruptcy proceeding.
• With your consent, or as otherwise described when we collect the information.

A customer’s name and telephone number may be transmitted and displayed on a Caller ID device unless the customer has chosen to block it. Caller ID blocking does not prevent the number from displaying when you call certain business numbers, 911, 900 numbers, or toll-free 800, 888, 877, or 866 numbers. For more information, contact TouchTone Customer Service at 800-266-4006.

CUSTOMER PROPRIETARY NETWORK INFORMATION

In the normal course of providing telecommunications services to our customers, we collect and maintain certain customer proprietary network information, also known as “CPNI.” Your CPNI includes the types of telecommunications services you currently purchase, how you use them, and related billing information for those services. Your telephone number, name, and address are not CPNI.

Protecting the confidentiality of your CPNI is your right and our duty under federal law. We do not sell, trade, or share your CPNI, including your calling records, with anyone outside of TouchTone or with anyone not authorized to represent us to offer our products or services or to perform functions on our behalf, except as may be required by law or authorized by you.

As a general rule, we are permitted to use CPNI in our provision of telecommunications services you purchase, including billing and collections for those services. We are permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons, such as a court order, to investigate fraud, or to protect against the unlawful use of our telecommunications network and services and to protect other users.

EMAIL, TEXT MESSAGES & CALLS

Email. To unsubscribe from our marketing emails, click the Unsubscribe link at the bottom of any marketing email. If you opt out, we will still send messages related to your account and services, such as order confirmations, billing notices, and service updates.

Text messages. To stop receiving text messages, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message from us. Reply HELP for help. See our SMS Terms and Conditions below.

“Do Not Call” lists. We comply with all applicable laws and regulations regarding “Do Not Call” lists. These laws generally permit companies to contact their own customers even though such customers are listed on the federal and, in some instances, state “Do Not Call” lists. Residential consumers may ask to be removed from TouchTone’s telemarketing lists at any time, including when a TouchTone marketing call is received or by contacting a TouchTone Customer Service Representative. Where required by state laws and regulations, we also honor requests from business customers to be removed from our telemarketing lists.

YOUR PRIVACY RIGHTS AND CHOICES

You may access, correct, or delete the personal information we hold about you, or get a copy of it, at any time by calling 800-266-4006 or emailing support@touchtone.net. We will verify your request before acting on it.

Depending on where you live, state privacy laws may give you additional rights. These can include the right to confirm whether we process your personal data, to access, correct, delete, or obtain a portable copy of it, and to opt out of the sale of personal data, targeted advertising, and certain profiling. These laws generally apply to individuals acting in a personal or household capacity, not in a business or employment context.

If we deny your request, you may appeal by replying to our decision or by emailing support@touchtone.net with “Privacy Appeal” in the subject line. We will respond to your appeal in writing within the time required by law. If you are not satisfied with our response, you may contact your state Attorney General.

We will not discriminate against you for exercising your privacy rights.

Updating your information. If you have an E-Bill account, you can review and update your contact information by logging into your account. You can also email support@touchtone.net to review, change, or update the contact information we have for you.

DATA RETENTION AND SECURITY

How long we keep information. We keep personal information for as long as needed to provide our services, maintain business records, and meet legal, tax, regulatory, and contractual requirements. When it is no longer needed, we delete or de-identify it.

How we protect information. All TouchTone employees are subject to the TouchTone Code of Business Conduct and certain state-mandated codes of conduct. The Code requires employees to follow every law, rule, regulation, and court or commission order that applies to our business, including legal requirements and company policies related to the privacy of communications and the security and privacy of customer records. Employees who do not meet these standards may be subject to disciplinary action, up to and including dismissal.

We use security measures designed to protect against unauthorized access to, or alteration, disclosure, or destruction of, personal information. For example:

• We maintain and protect the security of our servers, and we typically require user names and passwords to access sensitive data.
• We use industry-standard encryption to protect data in transit, unless you authorize unencrypted transmission.
• We limit access to personal information to employees, contractors, and agents who need it to operate, develop, or improve our services and products.

If we determine that a security breach has occurred that creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you, as required by law.

CHILDREN

Our website and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children under 13.

LINKS TO OTHER WEBSITES

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.

CHANGES TO THIS POLICY

We may update this Policy from time to time. The “Last updated” date at the top shows when it was last changed, and changes are effective when posted. If we make a material change, we will post a notice on our website.

PARENT COMPANY AND BRANDING

This website is operated by TouchTone Communications, Inc., doing business as (DBA) TouchTone Business. For purposes of this Privacy Policy, references to TouchTone Business, “TouchTone,” “we,” “our,” or “us” include TouchTone Business and, where applicable, its parent company, TouchTone Communications, Inc., and their respective affiliates, directors, officers, employees, and agents.

We may update or change the name, logo, or branding of this website from time to time. Any such changes will not affect the validity or enforceability of this Privacy Policy, nor will they alter your rights or obligations under it. References to TouchTone Business shall be deemed to include any successor name, logo, or branding we may adopt in the future.

TouchTone Communications, Inc. may provide oversight, management, or support services for TouchTone Business. Information collected through TouchTone Business may be shared with TouchTone Communications, Inc. and its affiliates, in accordance with this Privacy Policy.

CONTACT INFORMATION

If you have questions about this Policy or our privacy practices, or want to make a privacy request, contact us at support@touchtone.net or 800-266-4006.