Serving customers since 1993, TouchTone offers voice and connectivity services from dozens of leading carriers and technology partners and also leverages its nationwide owned and operated network to provide guaranteed uptime and flexible business solutions. The New Jersey-based company prides itself on providing the highest quality service at the most competitive rates, while always maintaining first-class customer service.
TouchTone is founded on integrity and trust, and as such, adhere to strict industry regulations and maintain high standards of customer service. In addition to the adoption of STIR/SHAKEN, TouchTone has also executed additional protocols to help further prevent, detect and mitigate spam robocalling to ensure that both those being called and valid traffic are being protected. Verified calls are a win-win for consumers and businesses alike. LEARN MORE
TouchTone offers services on both its nationwide owned and operated voice and data network, as well as leading network and technology partners such as Verizon, T-Mobile, Lumen, AT&T and Peerless. View all providers
TouchTone offers a complete voice and data offering including enterprise long distance and toll free, unified communications and business phone service, internet and networking, as well as cybersecurity. View all services
TouchTone takes network diversity and redundancy to the next level. With private peering arrangements with dozens of Tier 1 carriers and LECs nationwide, TouchTone ensures both quality and guaranteed call connection. Data centers are located in California, Colorado, New Jersey and Texas.
Customer service matters. That is why TouchTone provides in-house dedicated support, engineering, provisioning, billing and a 24/7 Network Operations Center. For customers who require enhanced support, a Dedicated Service Manager is assigned to ensure all critical service activities are coordinated and delivered in line with your service agreements and timelines. This includes provisioning, deployment, as well as ongoing client management to ensure the highest support possible.
We understand that each customer’s infrastructure and needs are different. Through the help of our highly skilled and experienced team of engineers, TouchTone delivers a fully-qualified and customized solution to fit each of your customer’s individual requirements. We provide a full evaluation of your current network, service(s) and vendor contracts and deliver a complete recommendation to help cut costs, identify network issues, discuss technology priorities and address future requirements.
Markets
(with new LATAs being added monthly)
Interconnections
(covering 95% of the U.S.)
In my experience as a call center consultant, having superior SIP dial tone is essential for the success of a contact center. At TouchTone, not only do they provide Tier-1 SIP service, but also first-rate customer support and competitive pricing. Over the last few years, my firm has migrated its customer base to the TouchTone platform, and every one of our customers is very happy and is enjoying a long-term relationship with TouchTone.
Gregory Riccio, Owner, Empire Computer Services
It is about 4 months now and my staff is thrilled with the new system. We love the fact that we can transfer calls back and forth between the offices. We also love being able to transfer calls to agents cell or home phones appearing like they are always at the office. Touch tone has been a pleasure to work with and I would be happy to recommend them to any of my clients. I am really looking forward to taking my 1st vacation since installing the system and enjoying the continuity of transferring calls directly to my cell phone!
Chris Coccia, Owner, Coccia Real Estate Group
TouchTone Communications significantly outshines the others in terms of reputation, affordability, and support. The numerous glowing testimonies by companies currently benefiting from their MPLS, PRI, Hosted and SIP products, and the abundance of positive references and reviews in our trade, lead me to view the product as well-tested, legitimate, and of high quality. In fact, in addition to fulfilling the requirements of our current situation, the MPLS and Hosted product offers a number of supplementary capabilities that we could not be happier with. Therefore, considering the information and insight that I have gathered, along with being a client, I highly recommend Touchtone Communications.
JoAnne Whisenhunt, CEO, Insight
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