Headquartered in Cedar Knolls, NJ, TouchTone Communications is a privately-owned facilities-based, full service telecommunications carrier and reseller. TouchTone has been serving customers across the United States since 1993 and prides itself on providing the highest quality service at the most competitive rates, while always maintaining first-class customer service.
Headquartered in Whippany, NJ, TouchTone Communications is a facilities-based carrier and reseller. Privately-owned and debt-free company, TouchTone has been serving customers across the United States since 1993.
TouchTone provides a complete voice and data offering available including SIP trunking, hosted VoIP, connectivity and networking,
enterprise long distance and call center solutions. View products
By utilizing multiple carriers and combining both TDM and SIP technology, TouchTone ensures both quality and guaranteed call termination. Private peering arrangements with diverse Tier 1 carriers and LECs nationwide. Data centers in California, Colorado, New Jersey and Texas.
TouchTone provides in-house support, engineering, provisioning, billing and a 24/7 Network Operations Center. Our team continuously monitors all of our networks to proactively identify and address issues before they escalate into bigger problems.
We understand that each customer’s infrastructure and needs are different. Through the help of our highly skilled and experienced team of engineers, TouchTone delivers a fully-qualified and customized solution to fit each of your customer’s individual requirements.
For customers who require enhanced support, a Dedicated Service Manager is assigned to ensure all critical service activities are coordinated and delivered in line with your service agreements and timelines. This includes provisioning, deployment, as well as ongoing client management to ensure the highest support possible.
(with new LATAs being added monthly)
(covering 95% of the U.S.)
In my experience as a call center consultant, having superior SIP dial tone is essential for the success of a contact center. At TouchTone, not only do they provide Tier-1 SIP service, but also first-rate customer support and competitive pricing. Over the last few years, my firm has migrated its customer base to the TouchTone platform, and every one of our customers is very happy and is enjoying a long-term relationship with TouchTone.
Gregory Riccio, Owner, Empire Computer Services
It is about 4 months now and my staff is thrilled with the new system. We love the fact that we can transfer calls back and forth between the offices. We also love being able to transfer calls to agents cell or home phones appearing like they are always at the office. Touch tone has been a pleasure to work with and I would be happy to recommend them to any of my clients. I am really looking forward to taking my 1st vacation since installing the system and enjoying the continuity of transferring calls directly to my cell phone!
Chris Coccia, Owner, Coccia Real Estate Group
TouchTone Communications significantly outshines the others in terms of reputation, affordability, and support. The numerous glowing testimonies by companies currently benefiting from their MPLS, PRI, Hosted and SIP products, and the abundance of positive references and reviews in our trade, lead me to view the product as well-tested, legitimate, and of high quality. In fact, in addition to fulfilling the requirements of our current situation, the MPLS and Hosted product offers a number of supplementary capabilities that we could not be happier with. Therefore, considering the information and insight that I have gathered, along with being a client, I highly recommend Touchtone Communications.
JoAnne Whisenhunt, CEO, Insight
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