Call Compliance & STIR/SHAKEN
Protecting call trust, supporting regulatory compliance, and helping legitimate business calls get through.
Helping Customers Feel Confident Answering Calls
TouchTone Business is committed to supporting the telecom industry’s efforts to prevent illegal robocalling, reduce caller ID spoofing, and protect legitimate business communications. We adhere to strict industry standards and maintain responsible practices designed to protect both consumers and valid business traffic.
TouchTone has adopted STIR/SHAKEN across our voice solutions to help authenticate caller ID information and combat illegal spoofing. This framework helps restore call confidence while also supporting legitimate business calls that should not be blocked or mislabeled.
- STIR/SHAKEN
- TRACED Act
- Robocall Mitigation
- Know Your Customer
- Traceback Response
- Call Trust
Because Reputation Matters
TouchTone follows strict call compliance standards to help protect consumers, support valid business traffic, and safeguard your brand reputation.
Responsible Practices Designed to Protect Call Integrity
TouchTone actively supports call authentication, robocall mitigation, traceback response, and customer vetting practices that help protect the calling ecosystem.
STIR/SHAKEN Adoption
TouchTone has implemented STIR/SHAKEN caller ID authentication across our voice solutions to help verify legitimate calls and reduce illegal caller ID spoofing.
Robocall Mitigation
TouchTone is registered in the Robocall Mitigation Database and follows practices designed to help prevent, detect, and mitigate illegal robocalling.
KYC Standards
TouchTone follows Know Your Customer standards to help verify customer identity, protect network integrity, and support responsible communications.
Traceback Response
TouchTone responds promptly to traceback requests and cooperates with industry efforts to identify the source of illegal robocalling activity.
Reassigned Number Database
TouchTone actively updates the Reassigned Number Database, which is designed to help prevent unwanted calls to consumers who now hold numbers previously assigned to someone else.
Supporting Trusted, Legitimate Business Communications
TouchTone’s call compliance practices are designed to help protect the voice network, reduce abuse, and give businesses greater confidence that valid calls can reach their intended recipients.
- STIR/SHAKEN framework fully functional within our network
- Part of the Trusted Caller ID Program
- TRACED Act compliant
- Registered carrier in the Robocall Mitigation Database
- Actively update the Reassigned Number Database
- Prompt responses to Traceback Group requests
- Follow strict Know Your Customer standards
- Support DNC and TCPA solutions for contact center customers who require them
What Is STIR/SHAKEN, and How Does It Help?
STIR/SHAKEN is a caller ID authentication framework designed to help verify that a call is coming from a legitimate caller ID and has not been illegally spoofed.
Authenticates Caller ID
Originating carriers digitally sign calls, and terminating carriers validate those signatures before calls reach consumers.
Combats Spoofing
The framework helps reduce illegal caller ID spoofing, including scams where callers disguise their identity using familiar or local-looking numbers.
Supports Call Confidence
Authentication helps consumers and carriers better distinguish legitimate calls from suspicious or fraudulent traffic.
Registered, Responsible, and Actively Supporting Industry Standards
In addition to complying with STIR/SHAKEN requirements, voice service providers are required to register with the Robocall Mitigation Database. TouchTone is a registered carrier and follows additional practices to help prevent, detect, and mitigate unlawful robocall activity.
TouchTone also actively updates the Reassigned Number Database, which helps reduce unwanted calls placed to consumers who have received phone numbers that previously belonged to someone else.
Protecting Valid Traffic
Our compliance practices are designed to protect consumers while helping legitimate business calls avoid unnecessary blocking, mislabeling, or loss of trust.
Go Beyond Compliance with Reputation & Branded Calling
For businesses that depend on outbound calling, compliance is only one part of call trust. TouchTone also offers solutions to help protect number reputation and improve call presentation.
Phone Number Reputation Management
Help identify and remediate improper “Spam” or “Scam” labels that can damage answer rates and customer trust.
Branded Calling ID™ (BCID)
Display authenticated caller information, including your company name, logo, and call reason, so customers know who is calling before they answer.
Questions About Call Compliance?
Contact TouchTone to learn more about STIR/SHAKEN, robocall mitigation, phone number reputation, and branded calling solutions.
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