Microsoft Teams Calling & Messaging
Turn Microsoft Teams into a complete business phone system with reliable PSTN calling, SMS, faxing, call queues, IVRs, call recording, and flexible voice integration options.
Bring enterprise voice into the Microsoft Teams experience your users already know.
TouchTone Microsoft Teams Calling Services enable native PSTN calling directly within Teams, helping transform Teams into a complete business phone system without changing the familiar user experience.
Extend Teams with the calling features businesses need, including SMS, faxing, call recording, call queues, IVRs, and flexible routing options — supported by TouchTone’s voice network and U.S.-based support.
Why Microsoft Teams with TouchTone
Many organizations already rely on Teams for collaboration. TouchTone helps add the calling, messaging, and voice network capabilities needed to make Teams work as a practical business communications platform.
Keep the Teams experience. Add the phone system capabilities.
Your Teams interface stays familiar while TouchTone helps enable the voice, messaging, and call handling features your business needs.
No Hardware Required
No new phone system hardware or complicated on-site equipment required to get started.
Guided Deployment
TouchTone supports setup, onboarding, number routing, and voice integration planning.
Familiar User Experience
Users continue working within Teams across desktop and mobile devices.
Flexible Options
Deployment options can be tailored to your users, locations, call paths, and business requirements.
Calling options designed for cost control, continuity, and scale.
TouchTone helps businesses add reliable calling to Teams while supporting existing numbers, devices, call flows, and business communications requirements.
- Lower overall costs: Pay for call paths, support DIDs and toll-free services, and access competitive local, long distance, and international calling options.
- Fully managed voice network: TouchTone maintains and supports the underlying voice network.
- Continuity and resiliency: Multi-carrier diversity, geographic redundancy, and call rerouting options help keep communications moving.
- On-demand scalability: Add or remove capacity, connect new locations, and scale as business needs change.
- Keep what works: Retain existing numbers, phones or devices, call center software, and integrations where supported.
- U.S.-based support: Access in-house provisioning, engineering, customer service, and 24/7 Network Operations Center support.
More than dial tone inside Teams.
TouchTone can help extend Teams calling into a broader business communications solution.
PSTN Calling
Enable users to place and receive external business calls directly within Microsoft Teams.
SMS Messaging
Add business messaging options to support customer updates, reminders, confirmations, and follow-up.
Faxing Options
Support fax workflows alongside modern voice and collaboration services.
Call Queues & IVRs
Route calls to the right teams, departments, or locations with flexible call handling.
Call Recording
Support training, compliance, quality assurance, and review needs where applicable.
Number Management
Keep existing numbers and support DIDs, toll-free services, and business routing needs.
Microsoft Teams is a trademark of Microsoft Corporation. TouchTone Business does not provide Microsoft Teams as a service. TouchTone provides calling services that integrate with the Microsoft Teams platform and is not affiliated with, endorsed by, or sponsored by Microsoft Corporation.
Need help integrating voice with Teams?
Our team can help evaluate your current setup, review calling requirements, and recommend the right Microsoft Teams Calling path for your business.