Business SMS & Omnichannel Messaging
One platform. Every channel. Reach customers anywhere with business messaging built for speed, reliability, engagement, and scale.
Reach customers faster with trusted business messaging
TouchTone Business SMS and Omnichannel Messaging help organizations deliver time-sensitive customer communications through the channels people already use every day. From simple SMS alerts to rich, branded conversations across digital messaging channels, TouchTone gives businesses a flexible way to communicate quickly, reliably, and cost-effectively.
Whether you need appointment reminders, emergency alerts, dispatch updates, two-way customer engagement, account notifications, or automated workflows, TouchTone helps you reach customers with the right message, on the right channel, at the right time.
Benefits
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Business SMS for everyday communications
Send fast, reliable SMS messages for notifications, reminders, alerts, updates, customer service, and operational workflows. -
Omnichannel reach from one platform
Connect with customers across SMS, MMS, RCS, WhatsApp, email, voice, live chat, Messenger, Telegram, Viber, Instagram, and Apple Messages for Business. -
Volume-based pricing
Control messaging costs with usage-based pricing options designed to support both everyday messaging and high-volume communication needs. -
High-speed delivery and reliability
Deliver critical communications with best-in-class speed, reliability, and low latency for time-sensitive customer interactions.
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Priority messaging for critical traffic
Prioritize urgent communications such as authentication codes, emergency notifications, account alerts, and service updates so vital messages receive higher priority. -
Smart routing and channel failover
Use intelligent routing across SMS and digital channels to help maximize reach, optimize cost, and keep communications moving if a preferred channel is unavailable.
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Two-way customer engagement
Enable customers to respond, confirm, reschedule, ask questions, or take action directly from the messaging channel they prefer. -
Rich branded messaging
Expand beyond plain text with RCS Business Messaging capabilities such as verified sender identity, branded messages, images, video, documents, carousels, and clickable buttons.
Explore SMS and RCS Business Messaging
Learn how business messaging can support continuity planning, customer engagement, and richer mobile experiences with SMS and RCS Business Messaging.
One platform for the customer journeys that matter most
TouchTone Business SMS and Omnichannel Messaging are built to support both simple and sophisticated communication needs. Start with SMS for fast, dependable reach, then expand into richer digital channels when your business needs more interactive customer engagement.
Messaging Channels
- SMS: Fast, familiar text messaging for alerts, notifications, reminders, and two-way communications.
- MMS: Add images and media to customer communications where supported.
- RCS Business Messaging: Deliver branded, verified, and interactive mobile experiences with rich content and suggested actions.
- WhatsApp: Engage customers on one of the world’s most widely used messaging channels.
- Email: Extend campaign and notification reach through email as part of a coordinated omnichannel strategy.
- Voice: Support escalation, notifications, and customer communications that require a voice interaction.
- Live Chat and Social Messaging: Support conversations through digital channels such as Messenger, Instagram, Telegram, Viber, and Apple Messages for Business.
Built for use cases that matter
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Appointment reminders
Reduce no-shows with automated reminders, confirmations, and rescheduling options. -
Emergency alerts
Send urgent notifications quickly when customers, employees, patients, students, or field teams need immediate updates. -
Dispatch messaging
Keep mobile teams, drivers, technicians, and customers informed with real-time updates. -
Alarm notifications
Deliver fast alerts for monitoring, security, response, and escalation workflows. -
Customer engagement
Create responsive customer experiences with targeted messages, updates, surveys, and service communications. -
Two-way messaging
Allow customers to reply, confirm, ask questions, request help, or take the next step directly from the conversation. -
AI and automation workflows
Automate routine communications, trigger messages based on customer actions, and support intelligent workflows across channels.
Smart Messaging options
Choose the messaging approach that best fits your business needs, customer experience goals, and cost targets.
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Premium SMS Route
Optimized for high-quality delivery, conversion, and performance through direct telco connections. -
High Quality Route
A dependable, cost-effective option for everyday business messaging needs. -
Digital Upgrade Route
Combine SMS with digital channels such as WhatsApp, RCS, Voice, Viber, and other messaging apps to improve reach, manage cost, and support automatic failover.
Business SMS Overview
Learn how TouchTone helps businesses control SMS costs while improving customer reach and engagement.
RCS Business Messaging
See how rich, branded, verified messaging can help create stronger customer experiences.
Smart Messaging
Explore messaging options designed to balance performance, deliverability, and cost.
Send us your bill and see how much you can save.
TouchTone can review your current SMS usage and help identify a messaging strategy that aligns with your business needs, customer experience goals, and cost targets.
Why TouchTone for Business Messaging?
Priority Delivery
Give vital customer communications the priority they deserve, including PINs, alerts, confirmations, and time-sensitive updates.
Flexible SMS Options
Support high-volume messaging, everyday customer communications, and cost-sensitive use cases with flexible SMS routing options.
Reliable Reach
Improve customer reach with a messaging platform designed for speed, redundancy, deliverability, and low latency.
Omnichannel Engagement
Move beyond one-way SMS with richer conversations across RCS, WhatsApp, email, voice, chat, and social messaging channels.
Automation Ready
Support automated workflows for alerts, reminders, scheduling, escalation, customer engagement, and operational messaging.
From simple SMS notifications to rich omnichannel conversations, TouchTone helps businesses communicate with customers anywhere.
Go beyond SMS with rich, branded customer conversations
Today’s customers expect fast, convenient, and recognizable communications from the businesses they trust. TouchTone Omnichannel Messaging helps organizations meet customers where they are by combining dependable SMS with advanced digital channels and rich messaging experiences.
With RCS Business Messaging, businesses can create more engaging mobile experiences using verified sender identity, brand-aligned messaging, rich media, carousels, documents, and clickable response buttons. These capabilities can help customers take action faster, reduce friction, and improve engagement across important customer journeys.
For industries such as healthcare, education, financial services, utilities, security, field services, and contact centers, business messaging can support critical use cases including appointment reminders, emergency alerts, service updates, account notifications, surveys, no-show re-engagement, and customer support.
Ready to lower messaging costs and reach more customers?
Send us your SMS bill, schedule a demo, or talk pricing with a TouchTone messaging specialist.
Let's Talk!