Report Abuse

If you have received harassing, abusive or fraudulent calls involving a telephone number registered to TouchTone Communications or its subsidiaries, please email business.support@touchtone.net with the following information.

• Name
• Email
• Phone number (so we may contact you, if needed)
• The number called (phone number that received call/text)
• The calling number (phone number from which call/text came from)
• Date/time of call/text
• Brief description (if text, screen shot or picture of message)

Read more on how to recognize a phone scam (consumer.ftc.gov).

The FCC's National "Do Not Call" Registry

TouchTone Communications takes complaints about potential misuse of the National Do Not Call List seriously. TouchTone is not a telemarketing company and does not use telemarketing tactics for the promotion of any of our services. TouchTone is a full service telecommunications carrier and reseller.

If you are receiving harassing phone calls from telemarketers, please add your name to the National Do Not Call Registry by visiting donotcall.gov. The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls. You can register your home or mobile number(s) for free.

Once added to the Registry, companies have up to 31 days to update their records and remove your number from their marketing lists. If you received an unwanted call after your number was on the National Registry for 31 days, report it to the FTC.

TouchTone complies with the cooperative effort to seek out and eliminate illegal robocalling. We agree that any illegal activity in nature cannot be supported and have taken steps to eliminate such activity. TouchTone is dedicated to supporting and participating in the traceback efforts of the US Telecom’s Traceback Group, and has taken an active role in helping to find the organizations responsible in generating the increasing problem of robocalling within the United States.

QUESTIONS? Please call 800.900.5474 or email business.support@touchtone.net.