Report Abuse and “Do Not Call” Requests
Information for reporting abusive, fraudulent, or harassing calls involving TouchTone numbers, along with guidance for unwanted telemarketing calls and National Do Not Call Registry complaints.
Received harassing, abusive, or fraudulent calls?
If you have received harassing, abusive, or fraudulent calls involving a telephone number registered to TouchTone Communications or its subsidiaries, please email business.support@touchtone.net with the following information.
Information to include
- Name
- Phone number, so we may contact you if needed
- The number called, meaning the phone number that received the call or text
- The calling number, meaning the phone number from which the call or text came
- Date and time of call or text
- Brief description, and if text, a screenshot or picture of the message
Helpful Resource
Phone scams and spoofed calls can be difficult to identify. The FTC provides consumer guidance on how to recognize common phone scams.
Need Help?
Please contact Business Support at 800.900.5474 or email business.support@touchtone.net.
The National Do Not Call Registry
TouchTone Communications takes complaints about potential misuse of the National Do Not Call List seriously. TouchTone is not a telemarketing company and does not use telemarketing tactics for the promotion of any of our services.
Add Your Number to the Registry
If you are receiving harassing phone calls from telemarketers, please add your name to the National Do Not Call Registry by visiting donotcall.gov.
The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls. You can register your home or mobile number for free.
Report Unwanted Calls
Once added to the Registry, companies have up to 31 days to update their records and remove your number from their marketing lists.
If you received an unwanted call after your number was on the National Registry for 31 days, report it to the FTC.
TouchTone supports traceback and anti-robocalling efforts.
TouchTone complies with the cooperative effort to seek out and eliminate illegal robocalling. We agree that any illegal activity in nature cannot be supported and have taken steps to eliminate such activity. TouchTone is dedicated to supporting and participating in the traceback efforts of the US Telecom’s Traceback Group, and has taken an active role in helping to find the organizations responsible for generating the increasing problem of robocalling within the United States.
Questions About Abuse or Do Not Call Requests?
Please contact TouchTone Business Support for questions about abuse reports, suspected misuse, or Do Not Call-related concerns.