24/7 Network Operations Center
Proactive monitoring, in-house engineering, and around-the-clock support designed to keep business-critical communications connected.
Nationwide Reach. Carrier-Diverse Connectivity. One Accountable Support Team.
TouchTone operates a nationwide, carrier-diverse voice and data network supported by in-house engineering, provisioning, customer service, and a 24/7/365 Network Operations Center. Our team continuously monitors network performance to help identify, troubleshoot, and address issues before they become larger service-impacting events.
By combining TouchTone’s owned and operated network with strong network and technology provider relationships, we give customers and partners access to reliable voice, connectivity, and managed network solutions backed by one experienced team.
- 24/7/365 Monitoring
- U.S.-Based Engineers
- Carrier Diversity
- Geographic Redundancy
- Proactive Support
- Nationwide Reach
Built for Business-Critical Services
From voice and SIP to business internet, SD-WAN, MPLS, failover, and managed network services, TouchTone helps keep essential communications running reliably.
Continuous Visibility Across Critical Network Services
TouchTone’s Network Operations Center supports the services businesses depend on every day, with monitoring, escalation, troubleshooting, and engineering resources available around the clock.
Voice Network Monitoring
TouchTone monitors business-critical voice services, SIP traffic, toll-free routing, call completion, and network performance to help protect service quality.
Connectivity Support
Our team supports business internet, private networking, SD-WAN, MPLS, wireless backup, and carrier-diverse access services for single-site and multi-location businesses.
Escalation & Troubleshooting
With in-house engineering and strong provider relationships, TouchTone helps coordinate troubleshooting, escalation, and resolution through one accountable support structure.
Proactive Issue Identification
Continuous monitoring helps our team detect service-impacting patterns, performance issues, and potential network concerns so they can be investigated quickly.
Single-Source Accountability
Instead of navigating multiple carriers, vendors, and support queues, customers and partners can rely on TouchTone as a single point of contact for supported services.
Designed for Reliability, Responsiveness & Resiliency
TouchTone brings together network infrastructure, carrier relationships, engineering expertise, and support resources to help businesses stay connected.
Nationwide Owned & Operated Network
TouchTone delivers voice and data services across its nationwide owned and operated network, while also leveraging leading carrier and technology partners for additional reach and flexibility.
Carrier Diversity & Private Peering
Private peering arrangements with diverse Tier 1 carriers and LECs nationwide help support quality, redundancy, and reliable call completion.
Geographic Redundancy
TouchTone’s geographically diverse infrastructure and provider relationships help improve resiliency and support business continuity planning.
Full-Service Portfolio
TouchTone supports enterprise long distance, toll-free, SIP trunking, unified communications, business phone service, internet, networking, wireless backup, and managed services. View all services.
A Network Built for Nationwide Reliability
TouchTone’s network reach, interconnections, and provider relationships help support reliable communications and connectivity across the United States.
200+
Markets, with new LATAs added regularly.
8,200+
Interconnections covering 95% of the U.S.
3,700+
On-net rate centers.
4,500+
End-office connections.
Talk with a Network Specialist
Review your current network, discuss support requirements, or design a more resilient communications environment.
Let’s Talk!