Subpoenas & Court Orders
Information for law enforcement and legal professionals submitting subpoenas, court orders, emergency records requests, and other formal legal process to TouchTone Business. Subpoenas, court orders, emergency requests, and other law enforcement inquiries seeking non-intercept information must be sent directly to TouchTone Communications.
Subpoenas, Court Orders & Legal Inquiries
Please send subpoenas, court orders, and other law enforcement inquiries seeking non-intercept information to:
Email: subpoena@touchtone.net
All requests for records should be accompanied by the appropriate subpoena, legal process, and/or documentation and must name "TouchTone Communications, Inc." as the service provider.
Required request information
- Sender's name
- Law enforcement agency name, for criminal investigations
- Sender's mailing address
- Sender's email address
- Sender's telephone number
If Email Is Not Possible
Inquiries may also be sent by mail to:
TouchTone Communications
ATTN: Compliance
P.O. Box 135
Whippany, NJ 07981
Questions?
Please call 973.718.2434 or email subpoena@touchtone.net.
Exigent Circumstances
Emergency records requests should be accompanied by an Emergency Request Release Form, which will aid you and TouchTone in your request.
CPNI Statement
In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information ("CPNI") and the company's CPNI Policy, customer information cannot be released without a valid subpoena, court order, search warrant, or other formal demand from an agency authorized to request such information.
Legal Process Fees
Effective February 1, 2020, TouchTone reserves the right to seek cost reimbursement in connection with the processing of subpoenas, search warrants, court orders, and/or all other forms of valid legal process requesting company records.
Records Production Fee Schedule
The fee schedule below identifies applicable fees by request type.
| Request | Fee |
|---|---|
| Subscriber Info only | $5 / phone # / account |
| Bill Copies / Statements | $1 / bill |
| Redacted Bill Copies / Statements, detailed redacted records | $20 / bill |
| Payment History | $10 / phone # / account |
| Check copy or credit card #, when available | $35 / phone # / account |
| Copy of Service Application, when available | $35 / phone # / account |
| CDR report, when available | $1 / day / phone # / account |
| CDR report including Subscriber Info for all Phone Numbers that called / received calls from Target # | $5 / day / phone # |
| CDR reverse search, all Client Company subscribers that called the Target # | $1 / day / phone # |
| IP Logs | $5 / day / IP address |
| CDR with cell site information, only for wireless carriers | $5 / day / phone # |
| Voicemails Retrieval | $50 / request / phone # |
| Expert testimony, does not include travel related expenses | $150 / hour |
| Hourly Billing System, LCA / Paralegal | $75 / hour |
| Hourly Billing System, Supervisor / Attorney / Engineer | $250 / hour |
Additional Information
An invoice will accompany the response. Payment is due within 30 days.
Additional fees may be imposed for unduly burdensome, voluminous, or expedited requests. Record requests for a period beyond one calendar year from the date of search will fall within the additional fees category.
Pre-payment may be required prior to subpoena fulfillment for voluminous requests or where requestor is delinquent in payment of past due charges.
Fees are subject to change from time to time.
Exceptions granted for cases involving exploitation of children.
Questions About a Request?
Please contact TouchTone Compliance for questions about subpoenas, court orders, emergency records requests, or legal process fees.