TouchTone Delivers SMS Mobile Messaging Services to Support Security and Life Safety

Reinforcing communication in mission-critical environments with secure, branded, interactive and compliance-ready messaging solutions

Cedar Knolls, New Jersey (June 2, 2025) – TouchTone Communications, a nationwide integrated communications service provider, today announced the launch of its new real-time SMS mobile messaging services - including Rich Communications Services (RCS) where available – tailored specifically for the alarm, life safety, and security industries.

Engineered for mission-critical applications, this solution enables secure, interactive, and compliance-ready A2P (application-to-person) messaging to support alerts, monitoring, and emergency communications. The service seamlessly integrates with dispatch systems and monitoring platforms, significantly enhancing the speed and effectiveness of time-sensitive communications.

With RCS capabilities, customers can elevate their messaging experience through branded interactions—incorporating logos, names, colors, verified sender information, reply options, multimedia (images, audio, video), and performance tracking such as delivery, read, and click-through metrics.

“Our partners in the alarm and life safety sectors need communication tools they can depend on,” said Pino Bio, President of TouchTone Communications. “This SMS solution was built with their needs in mind—fast, secure, and always on. Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”

SMS routes are optimized for mission-critical delivery, offering zero-hop routing and direct connections to over 800 telecom providers worldwide. This ensures unparalleled performance in message delivery speed, reliability, and engagement rates.

Common Industry Use Cases Include:
• Security alerts and emergency notifications
• Automated alarm and dispatch messaging
• Critical incident communications
• On-call and re-call staff alerts
• Payment reminders and confirmations
• Routine internal communications
• Promotions and customer engagement

This launch reinforces TouchTone’s commitment to providing innovative communication solutions for industries where speed and reliability are essential.

About TouchTone Communications, Inc.:
TouchTone Communications helps sales partners (agents, VARs and MSPs) discover new ways to generate monthly recurring revenue through voice, cloud, and data services. The NJ-based, privately owned company has been serving the channel community since 1993 and prides itself on its ability to deliver the highest quality service at the most competitive rates, while always maintaining first-class customer service. For more information visit www.touchtone.net.

Press Contact
Chrissy Kulig
TouchTone Communications
ckulig@touchtone.net