Features

Push your productivity into overdrive.

Never miss a call - one number reaches you on all your devices

With dozens of features available, users have access to a robust set of tools such as voice and video calling, instant messaging, conferencing, and desktop sharing to help enhance business productivity and empower employees. Jump to collaboration tools, or check out TouchTone Office voice and productivity features.

The TouchTone Collaborator app keeps you connected when you're away from your office phone, or replaces your desk phone all together. One number reaches you wherever you are and on any device.

Mobile

Download the app on any smartphone or tablet.

Desktop

Simply open a webpage from any desktop to make or receive calls (audio or video) and easily access collaboration features.

You can send a message, start a video meeting, or hop on a phone call from the desktop app or your browser. When you’re on the go, flip live calls and meetings between any device. Switch from a call to a video meeting with one tap.

Web Portal

Manage new users, departments, add, delete or change features for individual users and departments via the self-managed Web Portal.

 

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Collaboration Features

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Video Calling/Conferencing

Make and receive video calls on your PC/laptop, desk phone, smartphone or tablet.

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Application and Screen Sharing

Share documents, presentations, spreadsheets, web pages and other content with your team, partners and customers from any device.

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Interactive Whiteboard

Brainstorm, plan and strategize in a single, shared and open design space - simultaneously make edits and share content as a team.

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Integrated Calling Capabilities

Access dozens of business calling features such as auto attendant, hunt groups, call queues, voicemail and call park.

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Instant Messaging and Team Chat

Send and receive messages, files, or initiate a group chat with team members to get answers quickly.

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Personal Meeting Room

Receive a personal virtual meeting room reserved for your use. Log into Collaborator or invite participants through your personal link to start an instant meeting, or schedule it one a later date.

 

 

Voice and Productivity Features

Anonymous Call Rejection permits Caller ID subscribers to reject any incoming call marked as “private”. A call marked as “private” means the individual calling has intentionally prevented his/her caller identification information from being displayed. All blocked calls will be rejected automatically.

Redirect incoming calls to another number, voicemail, or block the call all together. Call Forwarding categories include All Calls, When Busy, Do Not Disturb, No Answer, Selective Forwarding, and When Out of Service.

Route incoming calls to a group of numbers. Each number belonging to a call group will receive calls according to pre-defined distribution rules to their own direct line.

Place a call on hold, and easily move to another call and back.

Caller ID displays the name and phone number of the person calling you.

View a complete record of incoming and outgoing business phone calls, including the name of the caller, the number or extension dialed, and the time, date, and duration of the call.

Pickup a call from any location within that call group. For instance, if you are in another room and you hear the phone ringing, you can pick it up from another phone.

Provides the time and telephone number of the last received call; and also allows you to place a call back to that calling party.

Transfer calls to another telephone number (landline or cell phone), extension, or voicemail.

Receive and answer another call while you are already on the phone with another caller.

Provides employees with dedicated extensions so that callers can quickly contact a specific party. For internal calling, employees only need to dial an extension rather than a full phone number.

Your office doesn’t have to be restricted to your main place of business. This powerful feature allows employees to receive calls anywhere, anytime and from any device. Direct calls to another extension, another number (like a cell phone), a call queue, or a voicemail box. Calls can be configured to ring multiple phones simultaneously or in a specific order.

Quickly call back the last number dialed with a push of a button.

Establish a local presence - publish a phone number with any area code regardless of where you are located.

Receive notification when you have a new message.

Provides background music for callers placed on hold.

A ring group is a group of phone numbers, extensions or physical telephones that ring together, simultaneously, when one extension number or extension is dialed.

Allows incoming calls to ring up to different numbers at the same time.

Program frequently called phone numbers.

Shows when a phone number/agent is online, away, busy or offline. Part of the collaboration features set.

Assign specific criteria for how incoming calls are delegated. For example, if you have call centers on the East and West coasts, you can have calls transferred to the East coast location until the West coast location opens.

Each line has its own voicemail box that allows callers to leave a message if the phone goes unanswered or is busy. You can also choose to receive voicemail messages as an email attachment via an audio file (.wav).

Add-On Features


Handle hundreds of calls, and route them to the appropriately skilled agent — regardless of location. Functions include: call logging, call monitoring, intelligent routing and distribution, web-based agent and supervisor clients, and comprehensive reporting. Call for pricing.

An auto attendant acts like a virtual assistant and greets callers and directs them to the right person or department by simply pressing a button. (For example: For Sales, press 1; For Support, press 2.)

No hardware or software to install - just simple, reliable, and secure call recording and reporting. Record and archive calls - audio or video. Learn More - Download Product Sheet

Communicate quickly, easily, and without the added expense of traveling. Depending on your needs, choose from a variety of conference call solutions from basic audio to a comprehensive collaborative platform that combines audio, video, document sharing, and reporting.

When a line goes unanswered or is currently in use, the call is automatically routed to another user/phone; or choose to ring multiple phones at the same time.

Easy setup. No phones or hardware required. Powerful integrations. Download Product Sheet.

Have a local presence for your business using international and toll-free numbers from over 75 countries. Rates vary by country.

Make it easier for customers to contact you with a toll-free number. Vanity numbers also available.

With TouchTone vFax you can quickly and easily send and receive faxes from anywhere you have Internet access - either directly from your email, through the vFax online Web Portal, or even a traditional fax machine (Fax Bridge required if using a traditional fax machine).

Take your communication strategy
to the next level!

Schedule a demo, talk pricing, or get more information.


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