UCaaS Features
Voice, video, chat, messaging, mobility, and business phone features designed to help teams communicate from anywhere.
All the communication tools your team needs, built into one platform.
TouchTone UCaaS Pro combines business calling, video, chat, SMS, collaboration, mobility, and essential phone system features into one cloud-based communications solution.
With one business number across desktop, mobile, browser, and supported desk phones, users can stay reachable whether they are in the office, working remotely, on the road, or supporting customers across multiple locations.
- Unlimited Calling
- Desktop & Mobile App
- Video Meetings
- Team Chat
- Business SMS
- Auto Attendants
- Ring Groups
- Call Queues
- Voicemail to Email
One Number. Every Device.
Your TouchTone business number can follow you across devices, helping you stay connected to customers and coworkers from almost anywhere.
Designed for productivity, mobility, and better customer communication.
UCaaS Pro gives users the everyday tools they need to make calls, join meetings, collaborate with coworkers, and manage business communications.
Calling & Mobility
Make and receive business calls from supported desk phones, desktop, browser, or mobile app, with one number that follows users wherever they work.
Video & Collaboration
Host video meetings, use team chat, share screens, exchange files, and collaborate with coworkers, partners, and customers.
Messaging & SMS
Send messages, collaborate internally, and add business SMS to support customer service, reminders, marketing, and follow-up communication.
Call Routing & Business Phone Features
Route calls professionally with auto attendants, ring groups, hunt groups, call queues, time-of-day routing, voicemail, and more.
Administration & Visibility
Support better management with call logs, presence, status, reporting options, user controls, and web-based access to key tools.
Add-On Options
Extend UCaaS with call recording, advanced queues, virtual fax, toll-free numbers, international calling, branded calling, and phone number reputation management.
Voice and productivity features included for everyday business communication.
UCaaS Pro includes a broad set of business phone, mobility, and collaboration features designed to support teams across offices, remote locations, and mobile devices.
Calling & Mobility
- Unlimited calling
- One number across devices
- Desktop app
- Mobile app
- Web portal access
- Find Me / Follow Me
- Simultaneous ringing
- Call forwarding
- Call transfer
- Call waiting
- Call hold
- Call park
- Call return
- Last call redial
- Extension dialing
- Local number / DID
- Hot desking
- Intercom calling
Business Phone System Features
- Virtual receptionist / auto attendant
- Ring groups
- Hunt groups
- Call groups
- Time-of-day routing
- Voicemail
- Voicemail to email
- Message waiting indicator
- Music on hold
- Paging
- Presence
- Status
- Busy lamp field
- Caller ID with name
- Call logs
- Speed dialing
- WebRTC / in-app communications
- Supported desk phones
Help teams work together from anywhere.
Keep conversations moving with voice, video, chat, screen sharing, and messaging tools built for modern work.
Video Calling & Conferencing
Make and receive video calls from a computer, supported desk phone, smartphone, or tablet.
Application & Screen Sharing
Share documents, presentations, spreadsheets, web pages, and other content with coworkers, partners, and customers.
Instant Messaging & Team Chat
Send messages, share files, and start group chats to help teams get answers quickly.
Business SMS
Add texting to support customer communication, appointment reminders, marketing, support updates, and internal collaboration.
Virtual Meeting Room
Hold video conferences, host webinars, chat with attendees, share screens, and support meeting collaboration from one place.
Built-in tools for business calling, routing, and control.
The following features help businesses manage calls professionally, support mobile users, and keep communication flowing.
Call Handling
Redirect incoming calls to another number, voicemail, or alternate destination based on user preferences or availability.
Transfer calls to another extension, phone number, or voicemail using blind or attended transfer options.
Place a call on hold so another user can pick it up from a different phone or location.
Receive and answer another call while already connected to an active call.
View records of incoming and outgoing calls, including caller information, number dialed, time, date, and duration.
Routing & Reachability
Send calls to multiple devices or destinations so users can stay reachable wherever work takes them.
Route calls to a group of users or phones so incoming calls can be answered faster.
Route calls based on schedules, hours of operation, departments, or location availability.
Greet callers and route them to the right person, department, extension, or voicemail box.
Give employees dedicated extensions for easy internal calling and simplified caller navigation.
Productivity & Visibility
See whether coworkers are available, away, busy, offline, or already on a call.
Receive voicemail messages as audio files delivered directly to email for easier follow-up.
View extension status on supported IP phones to see whether another user is available or on a call.
Make internal announcements or communicate directly with supported phones across the office.
Support in-app voice and video communications through compatible web, mobile, and desktop environments.
Extend UCaaS Pro as your business needs grow.
Add-on options help businesses support more advanced call handling, customer engagement, compliance, reporting, and specialized communication needs.
ACD Queue
Route calls to the appropriate agents or teams with advanced call distribution, monitoring, call logging, and reporting options.
Call Recording & Reporting
Record, archive, and review calls with optional reporting tools designed to support training, quality assurance, and customer service management.
Conference Bridge
Support conference calling and collaboration needs with flexible audio and meeting options for teams, customers, and partners.
Virtual Fax
Send and receive faxes through email or the vFax online web portal. Traditional fax machine support may be available with a fax bridge.
Toll-Free & International Calling
Make it easier for customers to reach your business with toll-free numbers, vanity numbers, and international calling options where available.
Phone Number Reputation & Branded Calling
Add call trust solutions to help protect number reputation, reduce improper spam labels, and display trusted caller information before customers answer.
Ready to explore UCaaS Pro?
Schedule a demo, talk pricing, or get more information about TouchTone Unified Communications / UCaaS.
Let’s Talk!