UCaaS Resource Library
Quick access to UCaaS portal links, mobile apps, user guides, phone resources, faxing documents, product sheets, and how-to videos.
Find the UCaaS tools and support materials you need faster.
This UCaaS Resource Library brings together frequently used portal links, Collaborator app information, user guides, troubleshooting documents, phone resources, faxing instructions, product sheets, and how-to videos in one easy-to-use place.
Use this page to access the TouchTone Collaborator portal, download mobile app resources, review feature guides, support users, and help customers get more value from TouchTone UCaaS Pro.
- Portal Links
- Mobile App
- User Guides
- Phone Resources
- Faxing
- Product Sheets
- Videos
- Troubleshooting
Need immediate support?
For additional assistance with UCaaS service, features, or troubleshooting, contact TouchTone Business Support at 800-900-5474.
Frequently accessed UCaaS tools.
Bookmark these links for fast access to the TouchTone Collaborator portal, webphone, meetings, screen sharing, attendant console, and optional call center analytics.
Meetings & Screen Share
Access meetings, video, and screen sharing tools.
https://mycollaborator.com/video/Attendant Console
Access attendant console tools where enabled.
https://mycollaborator.com/portal/attendantCall Center Analytics
Optional add-on feature for call center users and managers.
https://mycollaborator.com/analytics/Collaborator app for mobile devices.
Use the TouchTone Collaborator mobile app to make and receive calls, access collaboration tools, and stay connected from your smartphone or tablet.
Android Devices
Use TouchTone Collaborator on Android to make and receive calls, access collaboration tools, and move between desktop and mobile devices.
Download Android AppiPhone / iPad Devices
iPhone and iPad users can open the Apple App Store and search for TouchTone Collaborator to download the mobile app.
Open App StoreAccess Collaborator from your browser.
Users can access Collaborator through the web portal to make and receive audio or video calls, access features, and move between computer and mobile device.
TouchTone Collaborator Portal
Log in from any compatible browser to access UCaaS features, calling tools, messaging, collaboration options, and user settings.
Log In to PortalSupport documents for users and administrators.
Download user guides, troubleshooting information, meeting feature instructions, and escalation resources.
Collaborator User Guide
Review core Collaborator features, mobile/browser access, calling, messaging, conferencing, and collaboration tools.
Download User GuideFeatures Guide
Download a guide to standard Collaborator features and productivity tools.
Download Features GuideMeetings Feature Guide
Learn how to use the Meetings feature for video conferencing, webinars, and collaboration.
Download GuideTroubleshooting Guide
Download frequently asked questions and troubleshooting tips for TouchTone Collaborator.
Download GuideTrouble Reporting & Escalation List
Review the recommended steps for reporting service concerns and escalating issues for timely resolution.
Download ListCurrent phones, headsets, and equipment resources.
View the current UCaaS Pro phone and headset lineup, plus supporting equipment resources for customers who still use existing or legacy phones.
Current UCaaS Phones & Headsets
View the current TouchTone UCaaS Pro device lineup, including Yealink desk phones, cordless phones, wired headsets, and wireless headsets.
View Current DevicesYealink How-To Videos
Access Yealink how-to videos for phone setup, feature use, network settings, firmware updates, and more.
View VideosNote: Some older phone manuals and product sheets may still be useful for customers with legacy equipment. For new UCaaS Pro deployments, please use the current device lineup listed on the Phones & Headsets page.
Legacy Grandstream Resources
Access Grandstream phone resources for customers who still have existing Grandstream equipment in the field.
Grandstream How-To Videos 2600 Series Phone Comparison Chart Grandstream 261X Series User Guide Grandstream 261X Quick User GuideLegacy Yealink Resources
Access older Yealink product sheets and quick-start guides for customers with existing phones.
Yealink T33G Product Sheet Yealink T53W Product Sheet Yealink T46U Product Sheet Yealink T54W Product Sheet Yealink T54W Quick Start Guide Yealink T57W Product SheetUCaaS and business phone product information.
Download product sheets and sales support resources for TouchTone Unified Communications / UCaaS.
Unified Communications / Business Phone
Product sheet for TouchTone business phone and collaboration services.
Download Product SheetFull UCaaS Resource Library
Access the complete online UCaaS Resource Library with FAQs, app information, guides, videos, and more.
Access LibraryFaxing resources and product sheets.
Download instructions and product sheets for supported TouchTone faxing options, including fax through the Collaborator portal and fax delivery through email.
Faxing Instructions
Learn how to use the faxing feature within the Collaborator Web Portal.
Download InstructionsWeb-to-Fax
Send and receive faxes directly from the TouchTone Collaborator Web Portal.
Download Product SheetFax-to-Email
Receive faxes directly in your inbox. Emails are TLS encrypted to help protect communications.
Download Product SheetPrint-to-Fax / PC-to-Fax
Print documents directly to fax from a PC using the Internet Fax printer option.
Download Product SheetFax-to-Fax
Machine-to-machine faxing using a fax router for reliable and secure fax machine integration.
Download Product SheetShort videos for common UCaaS tasks.
Use these quick videos to help customers and users learn common TouchTone Collaborator functions.
Call History
View Video
Messages: Chat Tab
View Video
Contacts
View Video
Manager Portal
View Video
Messages Tab
View Video
Music on Hold
View Video
Manage Phones
View Video
Settings Tab
View Video
Time Frames
View Video
Voicemail
View VideoNeed help with UCaaS?
Contact TouchTone Business Support or speak with a specialist about UCaaS Pro, devices, features, and deployment support.
Let’s Talk!