Unified Communications Asset Library

Frequently Accessed Features/Quick Links

To access frequently used features, use the below URLs (which you can also bookmark for easy access).

• Main Portal - https://mycollaborator.com/

• Attendant Console - https://mycollaborator.com/portal/attendant

• Collaborator (webphone) - https://mycollaborator.com/webphone

• Meetings and Screenshare - https://mycollaborator.com/video/

• Call Center (optional, add-on feature) - https://mycollaborator.com/analytics/

Collaborator App for Mobile Devices

You can use TouchTone Collaborator on your Android device similarly to the desktop version. Make and receive calls, and access collaboration features such as application and screensharing and interactive whiteboard. Seamlessly switch back and forth between your desktop and mobile device.


Download App

iPhone/iPad users go into your app store and search TouchTone Collaborator.


Collaborator for Browser/Desktop

You can access the desktop version of Collaborator directly via your web browser by visiting https://mycollaborator.com/portal/. Seamlessly switch back and forth between your computer and mobile device.

Features

TouchTone Collaborator, part of TouchTone Office Unified Communications solution, keeps you connected when you're away from your office phone, or replaces your desk phone entirely. With dozens of features available, users have access to a robust set of tools such as voice and video calling, instant messaging, conferencing, and desktop sharing to help enhance business productivity and empower employees. You can access TouchTone Collaborator via the mobile app or through any browser.

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Phones

User Guides/Troubleshooting

TouchTone Collaborator, part of TouchTone Office Unified Communications solution, keeps you connected when you're away from your office phone, or replaces your desk phone entirely. With dozens of features available, users have access to a robust set of tools such as voice and video calling, instant messaging, conferencing, and desktop sharing to help enhance business productivity and empower employees. You can access TouchTone Collaborator via the mobile app or through any browser.

DOWNLOAD USER GUIDE

Grandstream voicemail instructions

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The Meetings feature in Collaborator is a video conferencing solution that allows users to hold a video conference (up to 25 participants) or host a webinar (up to 200 viewers).

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Download this guide to answer frequently asked questions and troubleshooting tips. For additional support, please call our Business Support Department at 800-900-5474.

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Your satisfaction in our network and services is important to us. And for that reason, in the event that disruption of service should occur, please take a few minutes to review the below steps designed to provide you with a timely and efficient resolution.

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Product Sheets

TouchTone Office is a cloud-based UCaaS solution that delivers a complete voice and collaboration solution under one powerful and intuitive platform

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Let TouchTone help you bridge the gap when it comes to your call center needs without breaking the bank. Stop paying for call center features you don’t need or use.

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TouchTone’s Cloud Call Center goes beyond just voice. For one low price, in addition to voice and video calling, users have access to a robust set of tools that allows them to connect and collaborate both internally as a team and externally with customers.

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Videos

Call HistoryCall History
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Messages: Chat TabChat
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ContactsContacts
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Manager Portal Manager Portal
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Messages TabMessages
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Music on HoldMusic on hold
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Manage Phonesmanage phones
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Settings TabSettings Tab
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Time FramesTime Frames
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Voicemail Voicemail
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