24/7 U.S.-Based Support: 800-900-5474

We're Here to Help

Whether you’re a customer, partner, wholesale contact, or need support with a compliance-related request, TouchTone makes it easy to reach the right team quickly. Use the contact options below for support, sales, partner relations, legal requests, abuse reporting, and general assistance.

Residential / Consumer

Consumer Services

Hours:
Monday - Friday, 9am - 5pm ET
Phone:
800.266.4006
973.588.9030
After-Hours Emergency Support
866.727.3323
757.278.0457
Business customers

Business Support

Hours:
Monday - Friday, 9am - 6pm ET
Phone:
800.900.5474
973.718.2418
After-Hours Emergency Support
866.900.4070
973.718.2406
Sales and solutions

Looking for services, pricing, or solution guidance?

TouchTone can help evaluate your current voice, connectivity, cloud, messaging, reputation, or legacy replacement needs and connect you with the appropriate team.

For general business sales inquiries, use the request-a-quote option or email our sales team directly.

  • Business voice, SIP trunking, UCaaS, and Microsoft Teams Calling.
  • Business internet, SD-WAN, MPLS, wireless, and 5G failover.
  • SMS, omnichannel messaging, Phone Number Reputation, and BCID.
  • POTS replacement, PRI replacement, fax, alarm, and legacy line migration.
Email Sales
Special requests

Compliance, abuse, and legal contact paths.

Use these contacts for subpoenas, court orders, abuse reports, Do Not Call requests, or wholesale inquiries.

Wholesale

Wholesale Solutions

Matthew Brooks
Director, Wholesale Services

Phone:
585.392.4441
General support

Not Sure Where to Start?

Contact Business Support and we will help route your request to the right team.

Phone:
800.900.5474

Need help choosing the right contact?

Send a general inquiry and we’ll route your request to the appropriate TouchTone team.