Voice & Collaboration
Unified Communications / Business Phone
Call, video, chat, and collaborate from anywhere with TouchTone business phone and unified communications.
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Asset Library
Find product sheets, videos, guides, white papers, case studies, and helpful resources for TouchTone Business voice, connectivity, messaging, reputation, and POTS replacement solutions.
Explore TouchTone resources by category.
Use this library to quickly access collateral and support materials for product education, customer conversations, internal reference, and partner enablement.
Product Sheets
Download product overviews for TouchTone Business voice, connectivity, cloud, messaging, and network solutions.
Microsoft Teams
Calling Services for Microsoft Teams
Enable reliable voice calling for Microsoft Teams users across desktop, mobile, and supported Teams devices.
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Connectivity
5G Connectivity & Failover
Support business continuity with wireless connectivity and backup options for critical network needs.
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Voice
Digital PRI Service
Combine local, long distance, and data requirements over a private IP circuit using SIP-based PRI replacement.
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Connectivity
Fixed Wireless for Business
A reliable, quick-to-deploy connectivity option for locations difficult to reach with traditional broadband, cable, or fiber.
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Business Continuity
Voice Rerouting
Support voice redundancy and automatic rerouting for toll free, local, and IP voice traffic.
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POTS Replacement
Business Connect Digital Voice
Replace old dial-up phone and fax lines with a convenient wireless alternative to traditional landline service.
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Voice
Enterprise SIP Trunking
Integrate voice, video, and data onto a single network with flexible SIP trunking options.
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Networking
MPLS Virtual Private Network
Connect business locations and applications over a private network designed for performance and reliability.
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Networking
Managed SD-WAN
Use software-defined networking, secure VPN capabilities, and firewall features to support multi-location connectivity.
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Caller Trust
Phone Number Reputation Management
Help identify and correct phone numbers mislabeled as spam or scam and reduce the risk of call blocking.
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POTS Replacement
Ooma AirDial
A turnkey POTS replacement solution with hardware, data, and phone service for one monthly price.
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Fax
Fax-to-Fax
Support machine-to-machine faxing with a reliable fax router integration solution.
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Fax
Web-to-Fax
Send and receive faxes directly through the TouchTone Collaborator Web Portal.
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Fax
Fax-to-Email
Receive faxes directly in your inbox, with TLS encryption to help protect communications.
DownloadUnified Communications / Business Phone Resources
Watch quick tutorials and access resources for TouchTone Business Phone and Collaborator features.
UC Video Library
Access how-to videos for call history, chat, contacts, manager portal, voicemail, music on hold, phones, settings, time frames, and more.
View Full UC LibraryCall History
Learn how to view and manage call history within the TouchTone Collaborator experience.
Watch VideoManager Portal
Review key portal tools for administrators and managers supporting users and phone system features.
Watch VideoSMS & Omnichannel Messaging
Resources for business SMS, campaign registration, omnichannel messaging, and customer engagement use cases.
White Paper
SMS Business Continuity
Learn how TouchTone SMS messaging can support critical communications during network or system disruptions.
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Video Guide
SMS Brand & Campaign Intake Form
Learn how to complete the SMS Brand and Campaign Intake Form for compliant, effective messaging campaigns.
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Industry Resource
SMS in Healthcare
See how SMS and rich messaging can support patient engagement, appointment reminders, and healthcare communications.
DownloadPhone Number Reputation Management & BCID
Protect caller trust, reduce improper spam and scam labels, and help important business calls become more recognizable and answerable.
Best Practices
Customer-Centric Outreach
Explore best practices for improving outreach and protecting customer trust as part of an end-to-end calling strategy.
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White Paper
Call Blocking & Labeling
Understand why legitimate business calls may be labeled as spam or scam — and what can be done to help correct it.
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Overview
Phone Reputation Management
Review TouchTone’s solution for phone number registration, monitoring, reputation management, and labeling correction.
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BCID
Secure Branded Calls
Learn how secure branded calling supports trusted customer communications in an environment of declining answer rates.
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BCID
Branded Calling ID Overview
See how Branded Calling ID helps verified businesses deliver recognizable, trusted calls that are more likely to be answered.
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BCID
BCID vs. Traditional Branding
Learn how CTIA’s Branded Calling ID solution differs from traditional out-of-band branded calling options.
Learn MoreOoma AirDial & POTS Replacement Resources
Resources to help businesses understand copper line replacement, POTS alternatives, and compliant solutions for critical analog endpoints.
Guide
Guide to POTS Replacement
Understand what POTS lines are, what they support, and how modern alternatives can help reduce costs and improve reliability.
DownloadOoma AirDial Datasheet
Review the turnkey Ooma AirDial solution, including hardware, data, and phone service for one monthly price.
DownloadDemystifying POTS Lines
Learn the basics of copper line transition, POTS replacement terminology, and what businesses need to consider.
DownloadIncreasing Cost of POTS Lines
Learn how businesses can escape the rising cost of copper-wire phone service.
DownloadCompliance Datasheet
Review compliance considerations for Ooma AirDial, including UL, NFPA 72, ASME A17.1B, PCI, and HIPAA.
DownloadElevator Communications
Learn considerations for replacing legacy POTS lines connected to elevator emergency phones.
DownloadFire Safety
Review considerations for replacing legacy POTS lines connected to fire panels and life-safety systems.
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